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Windows 7: USB Barcode Scanners stop working


26 Jul 2012   #1

Windows 7 Enterprise x64
 
 
USB Barcode Scanners stop working

Hello,

Im a pc tech at a medium sized business and we recently started having problems with USB Scanners; 2 in particular. It seems that when plugged in they work for a few minutes however when i walk away they stop working. Here are some details
  • Same model of scanner
  • Different computers of different models
  • Scanner is a Datalogic Quickscan M2130
  • Both are running Windows 7 but 1 is enterprise & other is professional. Both are 64 bit
i have done what i can think of to troubleshoot this.

  • Turned off power management for usb hubs in device manager.
  • Went to advanced power options and disabled usb slective suspend.
  • switched devices with the computers.
  • switched usb port multiple times.
  • Power cycle computer
  • Update drivers
  • Uninstall device & Reinstall
Thats all i can think of right now that i have done.




On a side note, ive vistied this website a lot of times but never signed up and i do appreciate all the help i have gotten.


My System SpecsSystem Spec
.

27 Jul 2012   #2

Windows 7 Enterprise x64
 
 

UPDATE

Okay for some reason one of the scanner started working but still no luck on the other scanner
My System SpecsSystem Spec
Reply

 USB Barcode Scanners stop working




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