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Windows 7: Flash Drive to USB Insertion Problems

26 Jul 2012   #1

Windows 7 Home Premium 64bit, Windows 7 Professional 32Bit
Flash Drive to USB Insertion Problems

When I insert certain USB flash drives into the USB port, The Flash Drive is not recognized by the computer. It happens with same drive in all USB ports on the computer. Other Flash Drives work properly.

Also, with Flash Drives that are recognized, the computer will shut down and reboot on inserting the Flash Drive.

My System SpecsSystem Spec
26 Jul 2012   #2

MS Windows 7 Ultimate SP1 64-bit


Welcome to SevenForums.

The problem that as soon as you insert a USB stick the computer shuts down is the more serious problem.

That problem I've never seen, but implies to me that your computer has some nasty malware.

I'm going to give you a write-up for a procedure that will remove all of your malware.

The procedure is written for using USB however you can use a DVD.

If you have any questions, you will notice that the Microsoft site where you will download the program has instructions for using either usb or DVD.

Windows Defender Offline
· is a free standalone, bootable malware and virus remover from Microsoft.
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.
My System SpecsSystem Spec
28 Jul 2012   #3

Windows 7 Home Premium 64bit, Windows 7 Professional 32Bit

Did the windows defender work yesterday. It took about 6 hours but nothing was found. Also did a RAM check with Memtest86 which showed nothing. Also ran a sfc scan with no results. I think the ext thing to do is a Repair Install. Suggestions are welcome.
My System SpecsSystem Spec

28 Jul 2012   #4

Windows 7 Ultimate 64 bit

I would suggest doing a system bug check of Malware, spyware and adware...trojans, worms and the like. Run all your malware software in safemode with networking, doing full scans on each. This will take a lot of time so be patient. Some suggested software to use.

Spybot S&D

These are all free and can be downloaded and installed/update in safemode.
My System SpecsSystem Spec
28 Jul 2012   #5

MS Windows 7 Ultimate SP1 64-bit

1. WDO will have removed everything. WDO is the most complete approach.
2. We do not recommend the use of Spybot or of AdAware.
3. With MSE installed, then SuperAntispyware is senseless and counter-productive.
4. once a system is clean the MalwareBytes is not needed, however, does no harm and plays will with MSE, microsoft security essentials.
My System SpecsSystem Spec
28 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit

Quote   Quote: Originally Posted by greyhair40 View Post
Did the windows defender work yesterday. It took about 6 hours but nothing was found. Also did a RAM check with Memtest86 which showed nothing. Also ran a sfc scan with no results. I think the ext thing to do is a Repair Install. Suggestions are welcome.
Question: did you run at least 6 passes with memtest86+ ?

Next: carry out following which will allow me to see the results, etc from using WDO.
# **********************INSTRUCTIONS**************************
# ************************************************************
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
# WIN key = key with Microsoft log on top
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
# --The script output and purpose is given at the very front of the script
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
# ************************************************************

# ************************************************************
# Zips up your log files from Windows Defender Offline
#  and extended info about the log files
# Places WDOlogs.ZIP on your Desktop
# ************************************************************

function New-Zip {
String$Path, [Switch] $PassThru, [Switch] $Force )
Process { if (Test-Path $path) {if (-not $Force) { return } }
Set-Content $path ("PK" + [char]+ [char]+ ("$([char]0)" 18))
$item Get-Item $path$item.IsReadOnly $false;if ($passThru) { $item } } }
Copy-ToZip {param(
Parameter(Mandatory=$true,Position=0,ValueFromPipelineByPropertyName=$true)] [Alias('FullName')] 
String]$File, [Parameter(Mandatory=$true,Position=1)] [String]$ZipFile,[Switch]$HideProgress,[Switch]$Force )
Begin {$ShellApplication = New-Object -ComObject Shell.Application
if (-not (Test-Path $ZipFile)) {New-Zip $ZipFile};$Path Resolve-Path $ZipFile
Process {$RealFile Get-Item $File; if (-not $RealFile) { return }        
  if (-
not $hideProgress) {$perc +=5; if ($perc -gt 100) { $perc 
Write-Progress "Copying to $ZipFile$RealFile.FullName -PercentComplete $perc}
$Flags 0; if ($force) {$flags 16 -bor 1024 -bor 64 -bor 512};Write-Verbose $realFile.Fullname
.CopyHere($realFile.Fullname$flags);Start-Sleep -Milliseconds 500}}

$fileinfo join-path $env:TEMP \wdofileinfo.txt
IF (test-path $fileinfo) {del $fileinfo -ea:silentlycontinue -force:$true}
$dir $env:windir '\Microsoft Antimalware\Support'
$a dir $dir  -rec -force -ea:silentlycontinue sort-object -property lastwritetime 
$a where {$_.extension -eq '.log'} |Select  modefullnamenamecreationtimelastwritetime,  lastaccesstimelengthextension
out-file -append $fileinfo
| foreach ($_.fullname) {get-content -path $_.fullname} | out-file -append $fileinfo 
$env:userprofile '\desktop\WDOlogs.ZIP'
new-zip $ziploc -verbose:$false -ea:silentlycontinue -force:$true
-tozip  $fileinfo $ziploc -verbose:$false -hideprogress:$true
del $fileinfo


# ************************************************************ 
That will put a ZIP file on to your desktop. Attach the ZIP file to your next post.


If you are eager to reinstall, then despite the title of this tutorial, all cases are covered:
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
28 Jul 2012   #7

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint

What brand make and model case do you have?
My System SpecsSystem Spec
28 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit

In line with the question from Essenbe, please carry out following:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec

 Flash Drive to USB Insertion Problems

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