Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: My CD drive won't read any CDs or DVDs, says device is working properl

30 Jul 2012   #1
MeganMKennedy

Windows 7 Home Premium
 
 
My CD drive won't read any CDs or DVDs, says device is working properl

Please help! I found one thread on here where someone had the same issue, and there were links to two "Fixes" ...one of them worked for the CD I inserted during the process..it showed up in iTunes in everything. When I took the CD out and tried to put it in a new one, it went back to the same thing - saying there is no disc in the drive. I tried running the fix again and this time it keeps saying not fixed. I was so excited because it looked like it worked, but no. The computer says that the drive is working properly, but obviously it isn't. HP wants to charge $60+ to fix it because it's a few months out of warranty. I am not especially tech savvy, please help!!!!!!


My System SpecsSystem Spec
30 Jul 2012   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Hello MeganMKennedy. Welcome to the forum.

The most common problem is that iTunes adds an UPPERFILTERS key to your registry. Deleting that key can correct the problem if that is the case.

This solution is very common and has been suggested and done many times and is quite easy.

The following link provides 2 solutions. The first "Mr Fixit" just does the deletion automatically. If you want to check for it and delete it manually you canm use option 2.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

If it is not that then you can try this:
http://support.microsoft.com/mats/cd...problems/en-us

Device Manager will say the device is working properly only because it is 1) recognized by the BIOS, and 2) has a working driver. This, of course, ignores the fact that the device has problems functioning. It is an annoying message to see when you are having a problem!
My System SpecsSystem Spec
30 Jul 2012   #3
MeganMKennedy

Windows 7 Home Premium
 
 

I tried both. I actually tried them an hour or so ago, and it worked, but only briefly. When it prompted me to insert a disc, I did, and the drive read it. I tried to see if I showed up in iTunes, and it did. Unfortunately, as soon as I took the CD out and tried a new one (several new ones actually), I was back to square one. When I tried this process again, it won't work as it did the first time. SO frustrating!
My System SpecsSystem Spec
30 Jul 2012   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You should at least peek into the Registry to see if those Upperfilters keys are present. It would not be surprising if iTunes was recreating them.

Another test is to boot into Safe Mode and then see if the Optical Drive will recognize the media there.

To get to Safe Mode: repeatedly press the F8 key as the system boots, just before the "Starting Windows" screen appears.

Also, you want to see if the drive will recognize a CD or DVD with data on it, in contrast to disks that are Programs, Games, Music CDs, or Video DVDs.
My System SpecsSystem Spec
Reply

 My CD drive won't read any CDs or DVDs, says device is working properl




Thread Tools





Similar help and support threads
Thread Forum
DVD drive won't read NEW DVDs it has burned
Gwarsh! Hope this isn't too long to be boring :D Yes, what a weird problem it is: the dvd drive reads all the previous DVDs it has burned, but not the new ones. I tested the new DVDs on my other laptop (eMachines, Windows 8.1 Pro) which reads them perfectly. The problematic DVD drive also reads...
Hardware & Devices
DVD Drive unable to read certain DVDs but most of them are readable.
I've been trying to watch my Big Bang Theory Season 4 DVDs. I've started watching discs 1,2 and two and they're recognized fine in my drive but disc 3 isn't even recognized and the drive says please insert a disc.
Hardware & Devices
DVD rom will not read DVDs but will play cds.
Hi all was wondering if someone could help me, My DVD rom drive will not read dvds or dvd software but it will play cds, This has happened before to me but I was able to call someone, It happened after I Uninstalled Norton and I had to remove a key and restart the laptop up and it worked, But I...
Hardware & Devices
DVD Drive Will Not Read CD/DVDs in Windows 7 (Detected in Bios/Windows
Hi All, I've been struggling with this problem all night and after reading countless articles and trying dozens of fixes I figured I'd ask. I installed a fresh machine today with Windows 7, and got everything to work minus my Samsung SH-S223C 22X DVD Writer SATA Black OEM. The drive works, as...
Hardware & Devices
DVD Drive won't read DVDs
So my problem is this: My DVD drive simply refuses to read DVDs. CDs work fine and for some reason the DVD with W7 is also read by W7 itself. Any other DVD (both single and dual-layer) are unreadable. Windows simply ejects the tray when I try to open a disc and asks to put in a disc. I tried both...
Hardware & Devices
can't read DVDs made in XP x86 in W7 x64
I don't know whether the W7 forums are the right place for this question, but I hope someone can redirect me. I have about 150 DVDs which back up my photographs. They were burned between 2003 and early 2009 in Win XP Pro x86, using Nero v.5. They were burned as data discs, not photo discs. The...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App