Quote: Originally Posted by DeaconFrost
Quote: Originally Posted by thugishangel
I hope this clears all the confusion.
It actually raises more questions for me, but none are really relavant. If you built the system yourself, then you shouldn't have to bring it anywhere else, especially if you are going to have to pay for their services.
If I buy all the parts for a computer from Newegg.com for example, if there's an issue with hardware, I will first see if Newegg will swap the part. If not, or if they tried something strange, I'd go right to the manufacturer of the part, in this case, Asus.
What I was getting at is this. If you chose parts for a computer, and had some system builder, like Falcon Northwest, build the system for you, then you may have a warranty with them to cover the system. They would be your first contact. If you built the system yourself, then you are the system builder, so go to Asus directly.
If I'm understanding the situation, you have no obligation to go back to this Inet company, since you built the system. They sound like a parts vendor.
Yes you got it right they are like a parts vendor.. though if i had let them build the computer for me with the pieces i picked for some amount of money.. then they wouldve given me 2 years warranty from their side too. So since i built the computer my self those 2 warranty does not include me. It is the card (asus) warranty that will cover it.
Before the check i asked them about the warranty and such. They said to me you dont need to contact the company (in this case asus), we will do it all for you and if the warranty will cover it we will contact company and switch the card for you.
That is why it is even confusing me to hell... i asked them to only just check which part of the computer was broken since i dont have the parts here to check my self. So i blindly trusted them as said great. Now i thought for my self that i dont have to give them the pc to check whats wrong and then them sending it back to me and i send it back broken part to asus "or any other company"... it would feel like long process for me. Anyways...
After their check they saw motherboard was broken.
So now they tell me that warranty covers it(Asus one i guess since i was not included in those 2 year they give)... and want to switch the motherboard BUT they dont have any asus z68 cards anymore.. so they given me the choice of picking a card from a different company equivalent to the one i had and it has to be a "z68 card". And i have to pick from their homepage which imo they have none z68 card that is equivalent to the asus p8z68-deluxe gen 3.
And about sending it to asus which i even asked why not just do that and get a new card back to give me... their answer was "since they dont have same board anymore (or any other z68 asus cards) and they dont know if they ever going to order them again... then they cannot send it to asus and get a new card back or even order it just for covering the warranty".
Which still dont give me any answer why they just dont send the card to asus IF the warranty covers it...
I just talked to asus about the warranty and even they dont know why they just dont send the part back to them either?
I dont know wth is going on... something is just not right...
Should i tell them give the card back to me and talk to asus about sending my motherboard. Then again is the risk that they have broken it which asus dont cover and they dont want to admit to it, so they given me this option as a solution for their failure? I cannot see anyother reason...