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Windows 7: Computer trace

07 Aug 2012   #1
jamerson

Win7 64bit
 
 
Computer trace

Dear All,
i just bought second hands laptop, i notice it has computer trace on it, i tried to disable this , somehow i can't
i dont know if the other use is legit user or not, so i wanna disable this one in case

can you please advise?


My System SpecsSystem Spec
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07 Aug 2012   #2
richnrockville

Windows 7 Pro x64 SP1
 
 

Jamerson, Your laptop has the trace option turned on in the bios. Check that out on your Dell laptop..

Rich
My System SpecsSystem Spec
07 Aug 2012   #3
jamerson

Win7 64bit
 
 

hey Richnrochville yes it does, but i bought my laptop as second hands, and i dont know if the previously user legit owner or not of this laptop, and i want to desactivate this option on my Laptop, but i can't it greeout the option,
is there is a way to do this?
My System SpecsSystem Spec
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07 Aug 2012   #4
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

what is the make and model of your laptop?
My System SpecsSystem Spec
07 Aug 2012   #5
jamerson

Win7 64bit
 
 

is Dell Laptop, E6420
My System SpecsSystem Spec
07 Aug 2012   #6
richnrockville

Windows 7 Pro x64 SP1
 
 

I see on the dell page that it has
Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft.

Which most likely is the feature that your trying to turn off. I recommend that you call dell with your
serial number to make sure that the laptop is ok and someone along the line had it illegaly. They should
be able to help you disable that feature or at least register it in your name.

rich
My System SpecsSystem Spec
08 Aug 2012   #7
jamerson

Win7 64bit
 
 

Quote   Quote: Originally Posted by richnrockville View Post
I see on the dell page that it has
Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft.

Which most likely is the feature that your trying to turn off. I recommend that you call dell with your
serial number to make sure that the laptop is ok and someone along the line had it illegaly. They should
be able to help you disable that feature or at least register it in your name.

rich
thank you so much,
so you are telling me there is no other solution for this?
My System SpecsSystem Spec
08 Aug 2012   #8
richnrockville

Windows 7 Pro x64 SP1
 
 

Jamerson, That's about it for a solution as the main reason for the remote option is to prevent removing it when your laptop is stolen. The person who took it can't remove the program without Dell being involved. Making it worthless for the thief. Give dell a call with your serial number and register it in your name. If the laptop was not stolen along the way to your possession, you don't have anything to worry about.

Rich
My System SpecsSystem Spec
10 Aug 2012   #9
jamerson

Win7 64bit
 
 

Thank you so much Richnrochville,
much appreciated your continu support
My System SpecsSystem Spec
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 Computer trace




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