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Windows 7: Keyboard and mouse won't work on welcome screen

11 Aug 2012   #1

Windows 7 Ultimate x84
 
 
Keyboard and mouse won't work on welcome screen

Hi, my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately so I have no idea what could cause the problem.

My System SpecsSystem Spec
11 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Can you try a fresh battery/batteries in the mouse and see if that isn't the issue?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #3

Windows 7 Ultimate x84
 
 

Tried that already. Also tried pluging it trought ps2 converter, tried enabling USB in bios, tried changing ports and tried wired mouse.
My System SpecsSystem Spec
.


11 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

In the BIOS, can you check to see that a function called "USB Legacy" or similarly named is ON?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #5

Windows 7 Ultimate x84
 
 

I did a full cmos reset so it's on default now. It didnt work. After that I tried putting everything about USB to "Enabled" or "auto".
My System SpecsSystem Spec
11 Aug 2012   #6

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Do they work in safe mode? Try with the wired kb/mouse eliminate the wireless!!
My System SpecsSystem Spec
11 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

I'm talking about a specific setting with the word 'Legacy' in it - do you see a setting like that?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote   Quote: Originally Posted by Milkey View Post
Tried that already. Also tried pluging it trought ps2 converter, tried enabling USB in bios, tried changing ports and tried wired mouse.
Apparently he has tried that already.
My System SpecsSystem Spec
11 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

I'm talking about a specific setting with the word 'Legacy' in it - do you see a setting like that?

Regards,
Golden
Check page 44 of your motherboard manual. Get it here:
GIGABYTE - Motherboard - Socket 775 - GA-P35-DS3R (rev. 2.1)
My System SpecsSystem Spec
11 Aug 2012   #10

Windows 7 Ultimate x84
 
 

The Legacy thing's enabled
My System SpecsSystem Spec
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 Keyboard and mouse won't work on welcome screen





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