Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Keyboard and mouse won't work on welcome screen

11 Aug 2012   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. And still not working?

So, wireless mouse/keyboard doesn't work, wired USB mouse/keyboard doesn't work, and PS2 wired mouse/keyboard doesn't work? Is that correct?


My System SpecsSystem Spec
.
11 Aug 2012   #12
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

When was the last time the mouse and keyboard worked. What had you recently done/downloaded when the problem began?
My System SpecsSystem Spec
11 Aug 2012   #13
Milkey

Windows 7 Ultimate x84
 
 

It worked yesterday and I dont remember installing anything new.
My System SpecsSystem Spec
.

11 Aug 2012   #14
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

It went out as you were using it or you shut it down and upon re-booting nothing?
My System SpecsSystem Spec
11 Aug 2012   #15
Milkey

Windows 7 Ultimate x84
 
 

Upon rebooting
My System SpecsSystem Spec
11 Aug 2012   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Golden View Post
OK. And still not working?

So, wireless mouse/keyboard doesn't work, wired USB mouse/keyboard doesn't work, and PS2 wired mouse/keyboard doesn't work? Is that correct?
Can you confirm the above?
My System SpecsSystem Spec
11 Aug 2012   #17
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I would try every available usb port for the wireless dongle, back IO ports first then front. Re-boot each time if changing it while on nets same results.
My System SpecsSystem Spec
11 Aug 2012   #18
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I'm off to do a front brake job on my car (first time) so I'll be out for hours. If the above fails then try to borrow a wired keyboard known to work as well as the wired mouse and see if that works. If not then my concern moves to the mobo. Open up the case and check for it's dust condition and if heavy please clean (un-likely to be it but heck can't hurt) Look at the mobo with a bright flashlight and magnifying glass for any heat or burn marks on the board, sniff around when opening and get down to the board and sniff for that burned electrical smell....very distinct. I'll check back later and good luck, I hope to heck it's not a burned mobo. Let's hope it's a simple thing of finding a good usb port and then maybe the rest will play nice after that?
My System SpecsSystem Spec
11 Aug 2012   #19
Milkey

Windows 7 Ultimate x84
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by Golden View Post
OK. And still not working?

So, wireless mouse/keyboard doesn't work, wired USB mouse/keyboard doesn't work, and PS2 wired mouse/keyboard doesn't work? Is that correct?
Can you confirm the above?
Confirm everything except wired ps2 which I don't have
My System SpecsSystem Spec
11 Aug 2012   #20
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Your motherboard has ps/2 ports so because ps/2 mouse and keyboard are so cheep I would buy one. Everybody should have one or two of each tucked away just for such occasions.
My System SpecsSystem Spec
Reply

 Keyboard and mouse won't work on welcome screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
USB keyboard and mouse do not work once Windows starts
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button. Now my keyboard and mouse both do not work on Windows login screen. Same for...
Hardware & Devices
Keyboard And Mouse Dont Work on installiation of wndows 7 or xp
hello this is to who ever can help me..... i have a laptop from some unknown company and it came with windows xp. I later upgraded it to windows ultimate 32 bit . it installed perfectly fine and worked normally. i dual booted Ubuntu 11.04 with it . after a while i wiped the entire hdd. i tried...
Installation & Setup
After messing with msonfig, my mouse and keyboard won't work!
So my iPod wouldn't be seen on my computer, so I went to the Apple website to fiind out how to fix it. It told me to disable all services in msconfig, and when I reboot, my Mouse and Keyboard won't work! :cry: Can somebody tell me what to do? Safe mode won't work, either.
Performance & Maintenance
keyboard and mouse don't work
2 days ago i was just surfing the internet and checking my mail.then suddenly,my keyboard and mouse stopped working.i tried doing something in BIOS setup,but i just can't come up with an answer.can someone help me with my problem? thank you!:D:D:D
Hardware & Devices
KeyBoard & Mouse doesnt work
I'll start from scratch on what I did. I installed a program to irecovery.exe (I think this is what killed usb drives). Once i restarted my computer my mouse and keyboard wasn;t recognizing on my machine. Windows would load up but I couldnt move my mouse or type in my password. I read online...
Hardware & Devices
mouse & keyboard wont work
hey guys, about a day ago my keyboard and mouse stop working as soon as windows starts. the keyboard works before windows starts, like to enter the boot menu, advanced menu, and set up. do you guys have any ideas on how this could have happened? any suggestions? thanks in advanced!!!!
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App