Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Keyboard and mouse won't work on welcome screen

11 Aug 2012   #1
Milkey

Windows 7 Ultimate x84
 
 
Keyboard and mouse won't work on welcome screen

Hi, my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately so I have no idea what could cause the problem.


My System SpecsSystem Spec
.

11 Aug 2012   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Hi,

Can you try a fresh battery/batteries in the mouse and see if that isn't the issue?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #3
Milkey

Windows 7 Ultimate x84
 
 

Tried that already. Also tried pluging it trought ps2 converter, tried enabling USB in bios, tried changing ports and tried wired mouse.
My System SpecsSystem Spec
.


11 Aug 2012   #4
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Hi,

In the BIOS, can you check to see that a function called "USB Legacy" or similarly named is ON?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #5
Milkey

Windows 7 Ultimate x84
 
 

I did a full cmos reset so it's on default now. It didnt work. After that I tried putting everything about USB to "Enabled" or "auto".
My System SpecsSystem Spec
11 Aug 2012   #6
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Do they work in safe mode? Try with the wired kb/mouse eliminate the wireless!!
My System SpecsSystem Spec
11 Aug 2012   #7
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Hi,

I'm talking about a specific setting with the word 'Legacy' in it - do you see a setting like that?

Regards,
Golden
My System SpecsSystem Spec
11 Aug 2012   #8
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Milkey View Post
Tried that already. Also tried pluging it trought ps2 converter, tried enabling USB in bios, tried changing ports and tried wired mouse.
Apparently he has tried that already.
My System SpecsSystem Spec
11 Aug 2012   #9
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

I'm talking about a specific setting with the word 'Legacy' in it - do you see a setting like that?

Regards,
Golden
Check page 44 of your motherboard manual. Get it here:
GIGABYTE - Motherboard - Socket 775 - GA-P35-DS3R (rev. 2.1)
My System SpecsSystem Spec
11 Aug 2012   #10
Milkey

Windows 7 Ultimate x84
 
 

The Legacy thing's enabled
My System SpecsSystem Spec
Reply

 Keyboard and mouse won't work on welcome screen




Thread Tools





Similar help and support threads
Thread Forum
USB keyboard and mouse do not work once Windows starts
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button. Now my keyboard and mouse both do not work on Windows login screen. Same for...
Hardware & Devices
Keyboard And Mouse Dont Work on installiation of wndows 7 or xp
hello this is to who ever can help me..... i have a laptop from some unknown company and it came with windows xp. I later upgraded it to windows ultimate 32 bit . it installed perfectly fine and worked normally. i dual booted Ubuntu 11.04 with it . after a while i wiped the entire hdd. i tried...
Installation & Setup
After messing with msonfig, my mouse and keyboard won't work!
So my iPod wouldn't be seen on my computer, so I went to the Apple website to fiind out how to fix it. It told me to disable all services in msconfig, and when I reboot, my Mouse and Keyboard won't work! :cry: Can somebody tell me what to do? Safe mode won't work, either.
Performance & Maintenance
keyboard and mouse don't work
2 days ago i was just surfing the internet and checking my mail.then suddenly,my keyboard and mouse stopped working.i tried doing something in BIOS setup,but i just can't come up with an answer.can someone help me with my problem? thank you!:D:D:D
Hardware & Devices
KeyBoard & Mouse doesnt work
I'll start from scratch on what I did. I installed a program to irecovery.exe (I think this is what killed usb drives). Once i restarted my computer my mouse and keyboard wasn;t recognizing on my machine. Windows would load up but I couldnt move my mouse or type in my password. I read online...
Hardware & Devices
mouse & keyboard wont work
hey guys, about a day ago my keyboard and mouse stop working as soon as windows starts. the keyboard works before windows starts, like to enter the boot menu, advanced menu, and set up. do you guys have any ideas on how this could have happened? any suggestions? thanks in advanced!!!!
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App