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Windows 7: Phantom drives appears and false WPD driver error message

15 Aug 2012   #1
mariehelene

Window 7 ultimate 32 bit (french) SP1
 
 
Phantom drives appears and false WPD driver error message

Hi
I have a strange problem on my PC.

Since window seven 32 bit, clean install, it seem to have phantoms drive

I tried everything, 9antirisu software and so on, reinstall and so.

This was a clean install.

On system manager, in disk I have 4 « ! » error message saying
“Systemfile driver problem WPD”, then “error code 10”
But there are no drives!

I reinstall the driver and so search all the solutions on the net, reset, and still get these exclamation points in Device Manager.
uninstalling from Device manager do nothing, it reappears soon, I may deactivate, but that’s all.

I tried to go in “system management!, and supress the letter sand delete the phantom drives (regular and formal way), If I do so, I got the exclamation mark in device manager.

Or I can attribute letter to them, then no more exclamation mark in device manager… But then also, when I look in Computer, I see all the useless phantom drives (named W, X, Y and Z to this point)

The point is I can use USB drive, i have usually 4 externals drives or USB attached, and they works smoothly.

So this is mainly an annoyance in « Device manager » or in » Computer », but how could I settle it.

I try a “repair install” (without the external drive and USB devices on, of course),
I tried many solutions on the net for this WPD problem, but most don’t apply as my USB drive and flash work well.
And the allegedly “Fix it solution” from Microsoft do loops after loop without any success.

A solution would be so appreciated.

Sorry for my English (I am French)
Marie

PS : I was not sure choosing the thread topic (!)



My System SpecsSystem Spec
.

16 Aug 2012   #2
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Is this a laptop?
If so, have you installed the Card Reader drivers? (if you have a card reader)
My System SpecsSystem Spec
16 Aug 2012   #3
mariehelene

Window 7 ultimate 32 bit (french) SP1
 
 

Hi,
No this is a desktop.
My System SpecsSystem Spec
.


16 Aug 2012   #4
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You might try uninstalling all the USB devices under Universal Serial Bus Controllers in Device Manager and restarting the computer. (No USB devices connected until afterward, of course).

Windows will reinstall all the drivers again on start up, correcting any driver corruption, if any exists that cause this issue.
My System SpecsSystem Spec
17 Aug 2012   #5
mariehelene

Window 7 ultimate 32 bit (french) SP1
 
 

It had been done, of course ( among the first sept I tried )without any result.
I also tried do that witd "devce manager" and with "administrative tool "drive manager", rebooting and so. I did aslo "hard" rebooting, device awant, but no result.
I think that the solution should be in "drive mangager"... But everything I tried fail.

Marie
My System SpecsSystem Spec
17 Aug 2012   #6
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Too bad. It's odd because that WPD driver is for USB devices. Other than Repair Install, and reloading the USB drivers I'm stumped.

Have you tried running System File Checker? (Start > type: sfc > Click sfc.exe)
My System SpecsSystem Spec
17 Aug 2012   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Marie,
My intuition is going to be pointing me in a certain direction.

First, please follow this procedure, to the letter:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
20 Aug 2012   #8
mariehelene

Window 7 ultimate 32 bit (french) SP1
 
 

Hi
It is done.
Let me recall that prior to Window Clean install (last month) these "drive" were fine.

One think : I deleted the name of the HP restaure partition, and rename some drives I use ofter with disk management(that was beforde the clean install)

Thank you,
Marie
My System SpecsSystem Spec
20 Aug 2012   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

marie,

Am I correct? You have no problem. simply the info shown is not correct?

How many gigabytes of ram do you have? Update system specs to reflect the number of GB.

SMART is not a drive but rather a system of reporting a drive status.

Google S.M.A.R.T.

carry out following please:
HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
Run disk management:
WIN |
type DISKMGMT.MSC | ENTER
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.

Maximize the output of Disk Management:
Maximize the output of Disk Management:
ALT-Spacebar key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.


Make a snapshot:
WIN |
type SNIPPING | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save


Post the snapshot:
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
21 Aug 2012   #10
mariehelene

Window 7 ultimate 32 bit (french) SP1
 
 
ram and screenshots

Hi Karlsnooks
And thank you for your interest.

I have 4 Go of ram (the max for 32 bit), wich leave 3,24 Go Physical, (46% use)
and 6,48 Go virtual ( 4,86 avalaible)

Fior the problem, usb devices are working, external hardrives, external flas and so.
the problem is mostly the unexistent drive show in disk management (or the exclamation maark in device manager).
And that Window don't boot if one of the external drives (the H one) is pluggeg in the USB. (others drives don't do that)
When H drive is unplugged, everything work, and H it is acessible and working if plugged after boot.

Here are the screen shots
1 - disk manager part 1 as usual
2 - disk manager part 2 (unable to capture the whole lower part in one screenshot).
3- disk manager with all usb drive disconnected. (you still see unexistant drives 1 to 4)
4 - screen shot of My Computer with the phantom disks, and device manager errors.

For the last one, usually all the 4 fantom disks appear in My PC, unless I remove their attributed letter in disk manager.
To show the problem, I removed the the letter from W and Y whos images dissappear from "My comuter", but then create error (exclamation point) in device manager.
To show again, I uninstalled W which reisntalled itself and make again an exclamation point as you see.
And I desactivated Y which stay so (arrow mark)

Usually all drives are alike, but I wanted to show the differents options.
The problem is mostly these disk impossible to remove from disk manager and which appera as 4, 5, 6 and 7 and are pointless.

Thank you so much for your time and expertise!

Marie


Attached Thumbnails
-disk-manager-01.jpg   -disk-manager-02.jpg   -disk-manager-all-udb-drives-unplugged.jpg   -device-manager-my-pc-phantom-disks-x-z.jpg  
My System SpecsSystem Spec
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 Phantom drives appears and false WPD driver error message




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