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Windows 7: Wireless Keyboard/Mouse doesn't respond anymore?

22 Aug 2012   #1
zijincheng

Windows 7 64 bit
 
 
Wireless Keyboard/Mouse doesn't respond anymore?

Hi, I have the Microsoft wireless desktop 6000.

When I leave my computer on for a bit and walk away, the screen will turn off by itself (this is not standby!!!) and sometimes, the keyboard or mouse seems to have lost its connection to the computer, and will not respond to anything, I have to hit the reset button.

Suggestions?


My System SpecsSystem Spec
24 Aug 2012   #2
zijincheng

Windows 7 64 bit
 
 

Anyone?
My System SpecsSystem Spec
24 Aug 2012   #3
Darrylx3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Wireless? No battery maybe?
My System SpecsSystem Spec
24 Aug 2012   #4
zijincheng

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Darrylx3 View Post
Wireless? No battery maybe?
It works fine when the computer screen isn't off
My System SpecsSystem Spec
24 Aug 2012   #5
derekimo

Microsoft Community Contributor Award Recipient

Windows 7 Pro 64 SP1
 
 

My System SpecsSystem Spec
24 Aug 2012   #6
Victor S

Windows 7 Ultimate x64
 
 

It's caused by software conflicts.
You can try to resovle the problem in a number of ways.
http://webcache.googleusercontent.com/search?q=cache:bnZPMfJYeRgJ:www.thewinforums.com/archive/index.php/t-23754.html+&cd=35&hl=en&ct=clnk&gl=us

I don't know what will work, but that link is as good as I found.
You can try different mouse drivers, disable unneeded services, etc.
I have to say that 6000 owners report a too many issues for my taste, and my alternative would be to move to a different kb/mouse.
But you might get it fixed with some experimentation.
My System SpecsSystem Spec
15 Sep 2012   #7
zijincheng

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Victor S View Post
It's caused by software conflicts.
You can try to resovle the problem in a number of ways.
http://webcache.googleusercontent.com/search?q=cache:bnZPMfJYeRgJ:www.thewinforums.com/archive/index.php/t-23754.html+&cd=35&hl=en&ct=clnk&gl=us

I don't know what will work, but that link is as good as I found.
You can try different mouse drivers, disable unneeded services, etc.
I have to say that 6000 owners report a too many issues for my taste, and my alternative would be to move to a different kb/mouse.
But you might get it fixed with some experimentation.
Sorry for super delayed response. Although I didn't try the drivers, I did try to set a screen saver to 1 minute, and that didn't fix the problem.

I also think my problem goes a little deeper than usual. I went into my BIOS and set my computer case power button to sleep the computer when pressed quickly. When the screen goes off and my kb/mouse doesn't wake the screen, I tried pressing the power button but it wouldn't sleep!! When the screen is on it sleeps just fine when the power button is pressed.
My System SpecsSystem Spec
18 Sep 2012   #8
zijincheng

Windows 7 64 bit
 
 

Tried the drivers, installed windows keyboard/mouse driver, still same problem
My System SpecsSystem Spec
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 Wireless Keyboard/Mouse doesn't respond anymore?




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