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Windows 7: Software crashing upon connecting headphones

22 Aug 2012   #1

Windows 7 64-bit Ultimate
 
 
Software crashing upon connecting headphones

Hi there,

I wasn't sure where to post this, but I hope that this is the right section, excuse me if it isn't.

As described in the title, I'm struggling to fix an issue, where upon connecting headphones both to the back and the front panel, applications begin to crash. One of them is a game. I've described the problem already to the developers, however they claim it's something to do with the sound. And they're probably right, because games and applications run fine, with no issues when headphones are disconnected from the jack.

I am currently on Windows 7 64-bit Ultimate and my motherboard Gigabyte Z77-D3H operates a VIA HD drivers, which are up to date. Both back panel and front panel operate on the motherboard's sound card.

Additionally, I have a Sound Blaster Audigy SE soundcard, to which my speakers are connected. When I input the headphones into the Audigy SE's seperate back panel from the mobo, I input them into an orange jack, as this seem to work - only however partially. In the game, I can hear sound effects, but I can't hear any system sounds, music, in game music...

I tried changing the settings on Windows 7 default sounds menu, where you can configure Speakers to be Stereo, 5.1 Surround, 7.1 Surround and so on, but none of these seem to do the trick either.

It's driving me insane, and I don't know how to solve it. Maybe any of you will have some kind of an idea on a possible fix.

Cheers.

My System SpecsSystem Spec
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22 Aug 2012   #2

Windows 7 Ultimate 64 bit
 
 

You might want to look in your BIOS and see if there is some sound setting to disable onboard sound and enable the PCI sound card.
My System SpecsSystem Spec
22 Aug 2012   #3

Windows 7 64-bit Ultimate
 
 

Just checked, nothing like that in the BIOS settings. Only an option to disable or enable audio, and not sure whether that actually stands for the onboard soundcard or not.
My System SpecsSystem Spec
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23 Aug 2012   #4

Windows 7 64-bit Ultimate
 
 

I know for a 100% now, that it is the issue of the motherboard soundcard. Once I've disabled SB Audigy, I've connected my speakers to the back panel of the motherboard soundcard, and one of the games crashed to desktop with an error message.

Unfortunately, SB Audigy doesn't have a green jack at the back, this would mean that I'd have to connect Audigy with the front panel, and I'm clueless on how to do this.

Can anyone help me please? I'm really desperate and I'm utterly confused.
My System SpecsSystem Spec
23 Aug 2012   #5

Windows 7 Ultimate x86
 
 

On your motherboard, follow the wires from the front jacks / USB to a point where one wire would go into a connection labelled USB ( depends on motherboard ) and another one saying AUX in or sound in ( depends on motherboard ) there should also be a connection on the SB audigy saying AUX in unplug the AUX in cable from the motherboard and check if the wire connection fits in the SB audigy AUX in (in my case it actually didn't fit and I had to stay with the integrated sound only for the front jack. Hope this helps
My System SpecsSystem Spec
23 Aug 2012   #6

Windows 7 Ultimate x86
 
 

BTW the connection are labelled at the base of the connection on the motherboard
My System SpecsSystem Spec
23 Aug 2012   #7

Windows 7 64-bit Ultimate
 
 

Cheers. I'll try this once I get home and see what happens.
My System SpecsSystem Spec
23 Aug 2012   #8

Windows 7 64-bit Ultimate
 
 

No hope. My SB Audigy also doesn't fit the front panel Audio connection. Anyone got anymore suggestions? Would it be possible to get rid of VIA and switch to Realtek to see if that fixes the motherboard crashing issue?
My System SpecsSystem Spec
23 Aug 2012   #9

Windows 7 64-bit Ultimate
 
 

Nothing? Please help
My System SpecsSystem Spec
24 Aug 2012   #10

Windows 7 Ultimate x86
 
 

could u send me an image of the sound drive plz so i can try to look into it further
My System SpecsSystem Spec
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 Software crashing upon connecting headphones




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