|26 Aug 2012||#1|
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here is a printer operational problem challenge.........
I have a strange printer issue.
I have a Synology NAS with an attached Konica-Minolta 2400w printer.
4 Windows 7 x64 systems all networked to the printer with 64 bit driver.
Everything appeared to work fine from any program on any computer.
Today I tried to print a color document from Powerpoint. It would not print in color. As soon as I selected the printer, the document changed to B&W.
When I looked at the printer properties it was set to B&W.
When I tried to change it PP shut down.
I can print from PP to an Adobe PDF, then print to the printer and I get color. However, if I look at the properties in Adobe it shows B&W and if I change it Adobe shuts down.
Word will print a color doc but it also shows B&W and crashes if I change it.
If I connect the printer locally everything works as it should and all programs show properties with color selected and do not crash if I change it.
Any direction would be appreciated.
|My System Specs|
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