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Windows 7: Can anyone help me get my Canon scanner working?

31 Aug 2012   #1
bertietheblue

Windows 7 (64-bit)
 
 
Can anyone help me get my Canon scanner working?

Hi all!

I've had great help on this forum in the past but this might be a bit trickier:

I am trying to get my Canon DR-2580C scanner recognised on my Windows 7 (64-bit) laptop but with no success. It worked fine on my old Windows XP computer. This is what I have done:
(1) Installed what’s on the original set-up CD-ROM:
- ISIS & TWAIN driver for DR-2580C v1.2
- CapturePerfect: v3.0.30
- JobRegister: v2.1
- JobCore: v2.1

(2) Visited Canon Europe’s software site DR-2580C, selected ‘Windows 7’ as my operating system and downloaded the ‘Available software for DR-2580C’ namely:
- The latest ISIS & TWAIN driver for DR-2580C: v1.8 – states that Windows 7 (64-bit) is supported
- CapturePerfect Updater: v.3.1.23 – only states Windows 7 is supported without any mention of 32- or 64-bit

It works one minute but then is not recognised by my laptop the next.

If I go to the Windows Compatibility Center, it states that Windows 7 64-bit is supported by the DR-2580C scanner, but the link to the downloads is to the USA Canon site. Those Windows 7 (64-bit) downloads are the same as on the Canon Europe site, namely:
- the same ISIS & TWAIN driver for DR-2580C: v1.8
- the same CapturePerfect Updater: v.3.1.23 – but it says, unlike on the Canon Europe site, that this is supported by Windows 7 (64-bit) (Emulation Mode) whatever ‘Emulation Mode’ means

There’s also a ‘RepairReg.exe’ utility on this site unlike the Canon Europe site.

I need this scanner every day for my legal proofreading work (I'm having to run it off my old XP computer at the moment). It's a brilliant scanner but if I can't find a solution, I'm going to have to get a new legal scanner and that's a lot of money Any help would be appreciated.

Thanks
Bertie


My System SpecsSystem Spec
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31 Aug 2012   #2
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bertietheblue View Post

It works one minute but then is not recognised by my laptop the next.
This looks to be the salient point. If it worked once then you must have the correct software installed. So next is to check the connections. First the USB cable/lead. Take all other USB connections out and try the scanner in another USB port on the Laptop. If not can you beg, borrow or steal a spare USB cable to try. Check to make sure ll the mains connectors are secure especially if you have a transformer. Carefully check the mains lead to this.
My System SpecsSystem Spec
31 Aug 2012   #3
bertietheblue

Windows 7 (64-bit)
 
 

Thanks for getting back to me so quickly, mitchell65.

The USB cable does not work in any port once the scanner decides not to work. The message I get is 'USB Device is not Recognized'. If I stick the same USB cable into my XP laptop, the scanner works fine, so doesn't that mean that the USB cable isn't the problem?
My System SpecsSystem Spec
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31 Aug 2012   #4
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Do you have any other peripherals connected to the laptop like a printer for instance?
If they work OK the next thing is to check the Device manager USB ports for any yellow triangles!
My System SpecsSystem Spec
31 Aug 2012   #5
bertietheblue

Windows 7 (64-bit)
 
 

No, nothing else is connected to the laptop directly. I print to an HP LaserJet printer wirelessly via a Netgear router.

In Device Manager there is a yellow triangle against USB icon 'Unknown Device' - my scanner. If I click on it the message reads 'Windows has stopped this device because it has reported problems. (Code 43)'.
My System SpecsSystem Spec
31 Aug 2012   #6
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Go to this link and click the Run Now button. See if that helps!
My System SpecsSystem Spec
31 Aug 2012   #7
bertietheblue

Windows 7 (64-bit)
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
Go to this link and click the Run Now button. See if that helps!
Sorry, there's no link.
My System SpecsSystem Spec
31 Aug 2012   #8
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
31 Aug 2012   #9
bertietheblue

Windows 7 (64-bit)
 
 

OK, I ran it and 'Problem detected with Unknown Device' came up (clicking on the 'View details ...' button led to the same error message I got when I clicked on the triangle in Device Manager. I clicked on 'Next' and a 'Troubleshooting is complete' window came up - its status remains 'not fixed'
My System SpecsSystem Spec
31 Aug 2012   #10
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK Then the only next step I can come up with is to delete the drivers you installed, download them again and re install. The drivers may just have got corrupted in the download procedure, it can happen.

EDIT: Just read the whole thread again and can't see whether you have ever used the USB ports on this laptop before. Can you try something like a webcam , keyboard, or mouse to test the USB ports!
My System SpecsSystem Spec
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 Can anyone help me get my Canon scanner working?




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