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Windows 7: Mouse & Keyboard freeze require hard boot


17 Sep 2012   #1

windows 7 pro X 64 SP1
 
 
Mouse & Keyboard freeze require hard boot

Driving me a bit nuts. Been through the error log and thought it might be an apple related problem but I can't make heads or tails of this as it does not link to any program or event. Any help is greatly appreciated.

JBL



Attached Files
File Type: zip JBL.zip (1.32 MB, 6 views)
My System SpecsSystem Spec
.

17 Sep 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

woodman,
Welcome to SevenForums.

We need your help:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ř Manufacturer and Model OR Custom build.
Ř ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
18 Sep 2012   #3

windows 7 pro X 64 SP1
 
 

Ok, specs posted. Dell diagnostics ran and they show all clear. removed iCloud for the time being and no difference. There seems to be no distinguishing event and I am getting a bald spot scratching my already thinning hair.
My System SpecsSystem Spec
.


18 Sep 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

a good start.
you do need to add SP1 to your operating system spec.

Go here to get a bios update for your computer:
Drivers and Downloads | Dell [United States]

Run the following script for me and attach the resulting file as an upload to your next post.

Script:
# ************************************************************
# Places CRITICALandERROREVENTS.TXT on your DESKTOP
#
# Displays 100 most recent critical and error events in a Grid View
# Writes 100 most recent critical and error events to CriticalAndErrorEvents.txt
#
# Change the $MAX value for more or fewer events
# Change the $Lwidth value to 254 for example for longer lines
# **********************************************************

$MAX 100
$LWidth 
132
$a 
Get-WinEvent -FilterHashtable @{logname='*';  level=1,2} `
-max 
$MAX  -verbose:$false -erroraction:silentlycontinue |
sort-object -property 
`
@{
expression="level";Descending=$false}, `
@{expression="timecreated";Descending=
$true} |
select-object -property leveldisplayname, timecreated, ID,  Message 
$a | out-gridview -Title "Critical and Error Events"
$a | format-table  @{Label = "Level"; Expression =  {$_.leveldisplayname} }, timecreated, ID, Message -wrap -auto |
out-file 
$env:userprofile\Desktop\CRITICALandERROREVENTS.TXT -width $Lwidth

EXIT
EXIT

# ************************************************************ 
# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************
My System SpecsSystem Spec
24 Sep 2012   #5

windows 7 pro X 64 SP1
 
 

I have updated the Bios. I think I ran the Powershell correctly and here are the results.


Attached Files
File Type: txt CRITICALandERROREVENTS.TXT (107.3 KB, 6 views)
My System SpecsSystem Spec
24 Sep 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

Thanks.

Are you getting any blue screens?
in C:\Windows\Minidump are there any .dmp files?

Answer those two and carry out following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
24 Sep 2012   #7

windows 7 pro X 64 SP1
 
 

No BSOD and no contents in the minidump folder. Attached are the files as requested.


Attached Files
File Type: txt install.txt (20.2 KB, 4 views)
File Type: txt scheduled tasks.txt (5.8 KB, 3 views)
File Type: txt startup.txt (12.2 KB, 3 views)
My System SpecsSystem Spec
24 Sep 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:
Script:
Sidebar    Microsoft Corporation    C:\Program Files\Windows Sidebar\sidebar.exe /autoRun 
REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top
==================================
After the REBOOT is finished, then:

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL except for:
Script:
CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
SidebarExecute    Microsoft Corporation    C:\Program Files\Windows Sidebar\sidebar.exe 
Close CCleaner.

REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.
===========================================
After the REBOOT is finished, then
UNINSTALL

Script:
Bonjour    Apple Inc.    10/24/2011    2.04 MB    3.0.0.10
LiveUpdate 3.3 
(Symantec Corporation)    Symantec Corporation            3.3.0.102
SpamGrabber    SpamGrabber            5.0.1.0
Symantec Endpoint Protection    Symantec Corporation    4
/24/2012    351 MB    11.0.7000.975 
REBOOT
=================================
After the REBOOT finishes, then:
Install MSE,Microsoft Security Essentials (link in my signature).

After your problems are solved, then you can reinstall as you desire, but for now, please uninstall the above.

When you are finished with the all of the tasks above,
then
submit a fresh set of those three files.

thanks,
karl
My System SpecsSystem Spec
27 Sep 2012   #9

windows 7 pro X 64 SP1
 
 

Thanks for all the great help, however the problem seemed to have been the hard drive. It finally failed and after further diagnostics Dell is replacing it. Shame, it's not even a 2 years old...
My System SpecsSystem Spec
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 Mouse & Keyboard freeze require hard boot




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