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Windows 7: Odd external HDD issue

11 Oct 2012   #11
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

One question you haven't answered, does anything else work in those USP ports that don't work with your hard drive?


My System SpecsSystem Spec
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11 Oct 2012   #12
Beef Supreme

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
One question you haven't answered, does anything else work in those USP ports that don't work with your hard drive?
Oops, I missed that question. Nothing works in those two ports. I plugged in my cell phone, 3 different ipods, 2 thumb drives, and 2 hard drives. The lights on each device comes on, but the computer doesn't recognize them. The two ports on the left side of the computer recognize everything.
My System SpecsSystem Spec
11 Oct 2012   #13
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm out of ideas except a poor harness connection or a motherboard. I will ask for help from others.
My System SpecsSystem Spec
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11 Oct 2012   #14
Kevin Ismail

Windows 7 Ultimate x64
 
 

Have no better ideas, but here some issue that often got me is that some external HDD consume more power than the others, some extended USB cables or front ports with poor ribbon cable often fail to provide power to it even if i use Y connector. I find all back panel USB ports give better connections.

Kevin
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12 Oct 2012   #15
Beef Supreme

Windows 7 Ultimate x64
 
 

I appreciate the help, guys. Looks like I'll be contacting support, and maybe sending it in.
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13 Oct 2012   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please let us know what is found and how it is fixed. The answer may help others.
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13 Oct 2012   #17
Beef Supreme

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Please let us know what is found and how it is fixed. The answer may help others.
I will.
My System SpecsSystem Spec
15 Oct 2012   #18
F5ing

Windows 7 Ultimate x64
 
 

Just a thought:

Have you checked the settings for USB devices in the machine's BIOS to make sure everything still is properly set?
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16 Oct 2012   #19
Beef Supreme

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by F5ing View Post
Just a thought:

Have you checked the settings for USB devices in the machine's BIOS to make sure everything still is properly set?
I just tried to access BIOS by holding F1 when restarting the computer. It did a series of beeps and kicked to the screen that says "boot windows 7" or "start diagnostic repair". I can't get into BIOS right now??? This is weird.
My System SpecsSystem Spec
16 Oct 2012   #20
orblitzer

Windows 7 Home Premium 64-Bit
 
 

Hi beef Supreme! (what a awesome name btw) ;D
im also having this problem with my Laptop (Toshiba Satellite L840) and my external (Western Digital My Passport 500GB USB2.0/3.0
ive done the exact same, have you tried copying something onto the drive from another computer?
it worked for me so its got to be the laptop
il post if anything new comes up
Fingers crossed!!!
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 Odd external HDD issue




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