Windows 7: Odd external HDD issue

Layback Bear · 11 Oct 2012

One question you haven't answered, does anything else work in those USP ports that don't work with your hard drive?

Beef Supreme · 11 Oct 2012

Quote: Originally Posted by Layback Bear

One question you haven't answered, does anything else work in those USP ports that don't work with your hard drive?

Oops, I missed that question. Nothing works in those two ports. I plugged in my cell phone, 3 different ipods, 2 thumb drives, and 2 hard drives. The lights on each device comes on, but the computer doesn't recognize them. The two ports on the left side of the computer recognize everything.

Layback Bear · 11 Oct 2012

I'm out of ideas except a poor harness connection or a motherboard. I will ask for help from others.

Kevin Ismail · 11 Oct 2012

Have no better ideas, but here some issue that often got me is that some external HDD consume more power than the others, some extended USB cables or front ports with poor ribbon cable often fail to provide power to it even if i use Y connector. I find all back panel USB ports give better connections.

Kevin

Beef Supreme · 12 Oct 2012

I appreciate the help, guys. Looks like I'll be contacting support, and maybe sending it in.

Layback Bear · 13 Oct 2012

Please let us know what is found and how it is fixed. The answer may help others.

Beef Supreme · 13 Oct 2012

Quote: Originally Posted by Layback Bear

Please let us know what is found and how it is fixed. The answer may help others.

I will.

F5ing · 15 Oct 2012

Just a thought:

Have you checked the settings for USB devices in the machine's BIOS to make sure everything still is properly set?

Beef Supreme · 16 Oct 2012

Quote: Originally Posted by F5ing

Just a thought:

Have you checked the settings for USB devices in the machine's BIOS to make sure everything still is properly set?

I just tried to access BIOS by holding F1 when restarting the computer. It did a series of beeps and kicked to the screen that says "boot windows 7" or "start diagnostic repair". I can't get into BIOS right now??? This is weird.

orblitzer · 16 Oct 2012

Hi beef Supreme! (what a awesome name btw) ;D
im also having this problem with my Laptop (Toshiba Satellite L840) and my external (Western Digital My Passport 500GB USB2.0/3.0
ive done the exact same, have you tried copying something onto the drive from another computer?
it worked for me so its got to be the laptop
il post if anything new comes up

Fingers crossed!!!

Windows 7: Odd external HDD issue

Odd external HDD issue problems?