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Windows 7: Odd external HDD issue

23 Sep 2012   #1
Beef Supreme

Windows 7 Ultimate x64
 
 
Odd external HDD issue

I have a Lenovo Y570 running 7 x64, and a WD 2TB portable hard drive. The laptop has 3 usb 3.0 ports. I originally installed the driver on what the computer assigned as F drive. This was on the right front usb port. All of the sudden, it stopped recognizing when I plugged the HDD in on that port. The usb port right next to it didn't recognize either (HDD would still have light come on and I could hear disk spinning). I plug into my port on the other side of the pc and it pops up with G drive and shows auto play options. I go into disk management when the HDD is plugged into the port on the right side of the pc (used to be F drive), and nothing shows up. G drive port on the left side of the pc shows up fine every time. Any idea as to why this happened? Am I only going to be able to use that one port from now on?

I have also tried uninstalling and reinstalling the usb hubs, and it made no difference.


My System SpecsSystem Spec
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23 Sep 2012   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
23 Sep 2012   #3
Beef Supreme

Windows 7 Ultimate x64
 
 

^I appreciate the response. I guess I forgot to mention it, but I did the disabling suspend thing from that tutorial before I posted here, and that second link doesn't really apply.
My System SpecsSystem Spec
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23 Sep 2012   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My understanding is that the two usb ports on the right don't work with your hard drive. Does any thing else work in those two ports? I understand that you have already took a look in Device Manager and didn't find anything, is that correct? Have by chance dropped the computer and anything like that?
I have read some where that a usb virus has disable usb ports but usually all of them at one time not just some of them. Just to be sure you could use this very good program.
Windows Defender Offline
My System SpecsSystem Spec
23 Sep 2012   #5
jumanji

Windows 7 Home Premium 32 bit
 
 

It could well be a contact problem - that particular port/s and the mate . This I would think is becoming more common with USB3/USB2 ports and their mates USB2/USB3 connectors. Try with another new cable and check.
My System SpecsSystem Spec
24 Sep 2012   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Have another idea. Have nothing install in the non working ports. Remove the drivers for those ports and reboot. Windows 7 should pick them back up.
My System SpecsSystem Spec
24 Sep 2012   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Beef Supreme,
What is the status?
My System SpecsSystem Spec
30 Sep 2012   #8
Beef Supreme

Windows 7 Ultimate x64
 
 

I've been pretty busy lately, and haven't touched anything. I'm putting msss on a thumb drive right now, and I'm going to do a full scan with it tonight.

Btw, thanks for the help so far everyone! I'm sure as I'm on here more, I'll learn a lot.
My System SpecsSystem Spec
01 Oct 2012   #9
Beef Supreme

Windows 7 Ultimate x64
 
 

Here's what I've done so far:

1. Power options->USB->Disable usb suspend
2. Device manager->usb cont->uninstall and restart (they auto-reinstalled)
3. Checked for updates on all drivers
4. Ran msss (everything was good w/full scan)
5. Tried to install BIOS update (said current version matched)
5. Physically looked at usb hubs for bent connectors, etc.



I'm about at the point of trying to find out if there is a removeable battery to reset the motherboard. I'm at a loss right now...
My System SpecsSystem Spec
11 Oct 2012   #10
Beef Supreme

Windows 7 Ultimate x64
 
 

Anyone have any other ideas?
My System SpecsSystem Spec
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 Odd external HDD issue




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