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Windows 7: DVD Drive not recognized

19 Sep 2009   #1
skypara

Windows 7 Ultimate 7600.16397
 
 
DVD Drive not recognized

Help!

Windows 7 installed properly.
All drivers and devices accepted.

However soon I discovered that my DVD drive is not present in the drives list.

I tried all solutions provided online ( incl. regedit - simply in that line there is no upper/lower filter to delete).

Device manager no showing any problems and errors...

Just run out of ideas...

Definitely NOT COOL..... Please help


My System SpecsSystem Spec
19 Sep 2009   #2
Tews

64-bit Windows 8.1 Pro
 
 

What does it show in device manager?
My System SpecsSystem Spec
19 Sep 2009   #3
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

ATA IDE Drive or SATA DRIVE connection ?
My System SpecsSystem Spec
19 Sep 2009   #4
skypara

Windows 7 Ultimate 7600.16397
 
 

in device manager there is no evidence that DVD is connected at all... no signs that there is a troubled devices as well...

IDE drive... was working OK just few hours ago with the Vista and installed the Win 7 ... the BIOS shows the drive is there the Win 7 doesn't ... brrr

By the way I had problem with the second Hard Drive but fix the problem with the System Manager..
My System SpecsSystem Spec
19 Sep 2009   #5
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Shutdown computer, disconnect cable & power cord to drive, turn on reboot up into windows, then shut down again & reconnect cable & power cord & turn on again & reboot & see if it finds in now automatically


What is jumper set to master or slave ?
My System SpecsSystem Spec
19 Sep 2009   #6
Tews

64-bit Windows 8.1 Pro
 
 

Try this... power down and completely disconnect the dvd drive.. power and ide cable... reboot .... then power down and reconnect the drive .. and reboot again... see if it now recognizes your dvd drive as new equiptment ....


EDIT: Doc ... are you making time jumps again??
My System SpecsSystem Spec
19 Sep 2009   #7
Snufffed

 

Gads, and googles, it sure would be nice to know
1. EXACTLY WHAT DVD NAME AND MODEL IT IS.
2. Does it show in devices?
3. have you checked all cables, and plugs.?
4. does the tray open?
5. Does the light flash when booting?
Things to watch for when you teching a customers system.
LOOK AND SEE WHAT WORKS AND DOES NOT WORK.
6. while the computer is online, unplug the device, then plug back in.
that should turn the computer OFF instantly. If yes then
6a. power supply cable is good.
6b. device is accepting power.
If NO, then the power supply cable or device cable is bad. or both. (see #3)
.

report back with info.
My System SpecsSystem Spec
19 Sep 2009   #8
skypara

Windows 7 Ultimate 7600.16397
 
 

Quote   Quote: Originally Posted by Snuffy View Post
Gads, and googles, it sure would be nice to know
1. EXACTLY WHAT DVD NAME AND MODEL IT IS.
2. Does it show in devices?
3. have you checked all cables, and plugs.?
4. does the tray open?
5. Does the light flash when booting?
Things to watch for when you teching a customers system.
LOOK AND SEE WHAT WORKS AND DOES NOT WORK.
6. while the computer is online, unplug the device, then plug back in.
that should turn the computer OFF instantly. If yes then
6a. power supply cable is good.
6b. device is accepting power.
If NO, then the power supply cable or device cable is bad. or both. (see #3)
.

report back with info.
1. LG DVD GSA-H42N (2 years old model, never made any problems; been used with Vista Ultimate and Windows 7 - one of the earliest versions)
2. Does NOT show in devices
3. All cables checked (actually I just performed the unplug-plug routine advised a bit earlier - DID NOT WORK)
4.YES - Tray opens
5.YES - Light flashes when booting (I can change the DVD's inside - the light again flashes but there is no indication in the OS that something is there)
6. All cables are good - As I mentioned earlier I just installed the Win 7 from the same DVD.........................

That's why I'm saying - It's NO COOL.....

Still guys - thank you very much for the efforts!!!
My System SpecsSystem Spec
20 Sep 2009   #9
johngalt

 

Did you upgrade or clean install?
My System SpecsSystem Spec
20 Sep 2009   #10
skypara

Windows 7 Ultimate 7600.16397
 
 

Quote   Quote: Originally Posted by johngalt View Post
Did you upgrade or clean install?
Clean install.
The only programs afterwards installed are WinZip12 and ESET Smart Security 4 (with the Win 7 update)
My System SpecsSystem Spec
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