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Windows 7: Hardware (Motherboard) Reliability?

30 Sep 2012   #11
kbrady1979

Windows 7 Professional 64bit SP1
 
 

There is no Holy Grail of motherboards out there. Everybody who has made more than 1 has made a bad one. In reality, half of the bad reviews on a site like Newegg are written by people that don't have the sense God gave a donkey and shouldn't be fingering around with sensitive computer components anyway, so it is not logical to discount all brands that have a few bad reviews. Also, if you haven't been researching motherboards and reading reviews(from actual hardware review sites) you need to do some homework first. Asus, MSI, and Gigabyte will sell you a motherboard and if it is messed up through no fault of your own, they will stand behind their warranty and replace it.....that's all you can ask a company to do really.


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30 Sep 2012   #12
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by iseeuu View Post
After say three years, you can count the number of dead boards and dissapointed customers............I hope to learn from satisfied customers what boards and brands have performed well over time.
How do you make such a count? I've never seen one.

How can you learn anything meaningful about satisfied customers when all you can get is the individual experiences of whoever happens to read your post---which isn't even remotely correlated to all users of a particular brand.

This might help. It's an actual study of component returns to a large Internet retailer---for motherboards, hard drives, RAM, etc:

Components returns rates (6) (page 2: Motherboards) - BeHardware
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30 Sep 2012   #13
iseeuu

 
 

Quote   Quote: Originally Posted by kbrady1979 View Post
There is no Holy Grail of motherboards out there. Everybody who has made more than 1 has made a bad one. In reality, half of the bad reviews on a site like Newegg are written by people that don't have the sense God gave a donkey and shouldn't be fingering around with sensitive computer components anyway, so it is not logical to discount all brands that have a few bad reviews. Also, if you haven't been researching motherboards and reading reviews(from actual hardware review sites) you need to do some homework first. Asus, MSI, and Gigabyte will sell you a motherboard and if it is messed up through no fault of your own, they will stand behind their warranty and replace it.....that's all you can ask a company to do really.
Exactly. If I based my decision on reviews from the NewEgg like sites. I would get mostly product bashing. If I read CNet like reviews when the boards first come out, I get a lot of hype.

It takes a lifetime to earn customer loyalty. It only takes seconds to destroy it. So perhaps the best outcome is to look for who is taking care of their customers today?
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30 Sep 2012   #14
iseeuu

 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Quote   Quote: Originally Posted by iseeuu View Post
After say three years, you can count the number of dead boards and dissapointed customers............I hope to learn from satisfied customers what boards and brands have performed well over time.
How do you make such a count? I've never seen one.

How can you learn anything meaningful about satisfied customers when all you can get is the individual experiences of whoever happens to read your post---which isn't even remotely correlated to all users of a particular brand.

This might help. It's an actual study of component returns to a large Internet retailer---for motherboards, hard drives, RAM, etc:

Components returns rates (6) (page 2: Motherboards) - BeHardware
Well ... somebody was counting returns ... and you posted a link to said count...
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30 Sep 2012   #15
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by iseeuu View Post
So perhaps the best outcome is to look for who is taking care of their customers today?
How would you measure that?

Ten minutes on Google will have you wading in stories about pathetic customer service, particularly about RMA procedures--for all brands.

And people may post in this thread about how brand X treated them right. Who would dare draw any conclusions based on that, when Google is full of stories about brand X being a disaster???
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30 Sep 2012   #16
kbrady1979

Windows 7 Professional 64bit SP1
 
 

Quote   Quote: Originally Posted by iseeuu View Post
Quote   Quote: Originally Posted by kbrady1979 View Post
There is no Holy Grail of motherboards out there. Everybody who has made more than 1 has made a bad one. In reality, half of the bad reviews on a site like Newegg are written by people that don't have the sense God gave a donkey and shouldn't be fingering around with sensitive computer components anyway, so it is not logical to discount all brands that have a few bad reviews. Also, if you haven't been researching motherboards and reading reviews(from actual hardware review sites) you need to do some homework first. Asus, MSI, and Gigabyte will sell you a motherboard and if it is messed up through no fault of your own, they will stand behind their warranty and replace it.....that's all you can ask a company to do really.
Exactly. If I based my decision on reviews from the NewEgg like sites. I would get mostly product bashing. If I read CNet like reviews when the boards first come out, I get a lot of hype.

It takes a lifetime to earn customer loyalty. It only takes seconds to destroy it. So perhaps the best outcome is to look for who is taking care of their customers today?
...............Asus, MSI, Gigabyte

And also, you can't be so harsh as to say, it only takes seconds to destroy it or you will never be satisfied with anything. Every company makes a bad part, and it's usually not because they didn't use high end components, or have good quality testing or used a bad design. It is usually damaged in packaging, or damaged in shipping, or made on a Monday, or Friday......shit happens. Go with the guys that provide a good warranty and have been in the business long enough to know how to deal with upset customers.
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30 Sep 2012   #17
JDobbsy1987

Windows 8.1 Pro x64
 
 

Just thought i would throw my 2 pennies in...

I am currently using an Asus mobo but have also used MSI and Gigabyte in the past without issue (i only changed them when upgrading)
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30 Sep 2012   #18
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by iseeuu View Post
Well ... somebody was counting returns ... and you posted a link to said count...
Yeah, it's something. Better than nothing.

But we don't know what brands and models that retailer doesn't sell, what percentage of the returns were actually defective, or how statistically significant those results are.

And it says nothing about manufacturer customer service---the stats are from a vendor, not a manufacturer.
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30 Sep 2012   #19
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Intel and Asus. I did have a bad Asus board but they took care of it. I would use both brands again. I really don't care what Ding Dong posted on NewEgg.
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30 Sep 2012   #20
UnknownReverent

MS Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by iseeuu View Post
Quote   Quote: Originally Posted by UnknownReverent View Post
Asus and Gigabyte are still reputable. Not sure where you got that information from.
Had an ASUS A8V-E Deluxe .... just died as soon as out of warranty.

This computer I am typing from is built on a Gigabyte ga-k8n ... has 4 DDR slots but will NOT boot with 4 gigs of memory. My son-in-law bought the components for a pair of these as gaming computers. He gave me this one after he became disillusioned with its performance. With SLI, I can connect 4 monitors (only have three) but with two video cards I can heat the whole house without using the furnace.

In between, I have had two FoxConn manufactured MBs. They also died (exploding capacitors) but lasted longer than the ASUS.

The ASRock board I have is just flakey. Don't really have a use for it now, maybe XP?

So in answer to your question, my information is from first hand use of a variety of MBs.
Every brand has their mistakes and bad boards. Personally, I've had a bad ASRock. I got to RMA it, and then once the warranty went out on the one I received... it died. So two boards went back. I have an old MSI that is still kicking. I had an Intel that lasted for quite a while. The Asus I currently have is kicking butt at the moment. Just go through and find what you like on features and price, look at reviews, and purchase it. I personally just like Asus and I've never had a problem with them. MSI isn't too bad as well as Gigabyte. Just depends on your personal preference really.
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