Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Random mouse freezing, 1 BSOD read BUGCODE_USB_DRIVER

30 Sep 2012   #1

Win 7 Professional 64 bit
Random mouse freezing, 1 BSOD read BUGCODE_USB_DRIVER

Hi all. I have been having the same issues as many other on here in different posts, and I've spent the last several weeks trying the suggested solutions both here and in several other forums.

Let me start, with the fact that my computer has the following:

Windows 7 Pro SP1
PSI Achilles Dragon Mid-tower case (yes, old, but still awesome)
AMD A8-3870K Unlocked Llano 3.0GHz
Crucial 4GB 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) (2 sticks)
OCZ ZT Series 750W Fully-Modular 80PLUS Bronze
MSI N550GTX-Ti Cyclone OC GeForce GTX 550 Ti (Fermi) 1GB 192-bit GDDR5
Sony Optiarc 24X DVD Burner
Western Digital WD Green 2TB
Western Digital WD Green 1TB (3 drives)
Logitech m500 USB mouse
Logitech Classic Keyboard 200
AOC Envision 32" 720p TV for monitor (1360x768)

Now, the problem that I've been having, is that my USB mouse just stops moving for a second. There seems to be no rhyme or reason to it, sometimes it happens every 30 seconds, sometimes I can go hours without it happening. It happens while just browsing the internet, playing games (Dawn of War series, Guild Wars, Guild Wars 2, and a few other non-graphic intense games like Sherlock, Hearts, etc..) and anything in between.

This problem became significantly worse after updating the NVidia drivers to the most recent 306.23 version at the request of ArenaNet, claiming the existing drivers (at the time 294.xx i believe) had issues with Guild Wars 2. So, I took their word for it, and updated. It was a very rare and minor annoyance before then, and after updating it was a frequent problem oft times making the computer unusable.

So I began searching, testing, searching more, spend hours and hours reading forums, and discovering that the problems were either not solved (someone other than the original poster marked it as such) or the solution didn't seem to work for me.

I updated Windows, to make certain everything was kosher there. I tried updating the drivers from Logitech, to no avail. I even tried updating drivers from Nvidia again, uninstalling and installing a clean install. I uninstalled the drivers for every USB item in device manager, although admittedly that didnt go so well, since I got down to the last two, uninstalled one, and then the mouse and keyboard no longer worked. Couldn't actually complete that since there is no PS2 port on this motherboard.

I'm currently re-installing the Nvidia drivers for the second time, although this time I'm going back tot he 280.26 version that came with the card, hoping that this will possibly take it back to being a minor annoyance.

And now that this is done, the problem seems to still be here.

I've tried looking into the dmp files, but to be honest, am not willing to install the stuff to look at them, because I don't know enough to debug things.. Sadly.. I'm willing to upload them, but don't know if there is a preferred method or location to upload them to?

There is also only 1 dmp file, because most of the time it just lags the mouse response, and then comes back within a couple of seconds. The one time that it did crash however, it displayed this when it rebooted:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 000000000000000A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Users\Alaxyn Brightheart\AppData\Local\Temp\WER-39889-0.sysdata.xml

Read our privacy statement online:

Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

And I was able to catch a glimpse of the BSOD, which stated "BUGCODE_USB_DRIVER"
(As a side note, that was prior to updating to SP1, which has been done..)

I have tried different ports, both on the motherboard, and the front panel, and they all seem to have the same issue. I can say that so far since taking care of all this I haven't noticed that the keyboard also went out. That was an unusual symptom, sometimes the mouse would stop responding very frequently, and then the laser woudl turn off, the keyboard would also turn off, and I'd have to unplug both, and plug them into a different port for them to respond.. Sometimes when it's tweaking like that, I can get it to stop by unplugging the mouse, and sometimes that doesn't work and it continues tweaking after plugging it back in..

One of the posts recommended downloading a latency checking program, which I reluctantly tried, (not a fan of installing programs I'm not familiar with, from companies I know nothing about..) but it showed that there was no lag with anything in the system.

Another post suggested researching the errors in the event log, but there are actually not very many, and seemingly most are things associated with the DHCP not matching after Comcast updates things on their end (at least that was what it looked like it was saying..)

I've read in several places to check in the windows power settings, under the advanced options, to turn off the ability to save power with the mouse. Done that, no change.

There were several about settings in the BIOS, and I just tried finding them again but maybe it's a little too late for me at this point tonight, I wasn't able to locate them.. I can and will check the bios again if somebody thinks that there are settings there that possibly need to be adjusted..

So at this point, i'm at a total loss. I'm really contemplating two options, neither of which are pleasant:
1) reinstalling Windows, and seeing if the problem persists with a cleanly formated drive.
2) fussing with newegg/asus to get a return..

Sorry this is so long, but this may also be relevant, in that my wifes computer, is basically the same thing, except it has a slightly lower wattage power supply from OCZ, has a different case, and uses a m580 and illuminated keyboard (both logitech). The rest of the build is identical.

I haven't done anything for trying to solve it (yes it has the same issue), and both mice work on my laptop without problems...

My System SpecsSystem Spec


 Random mouse freezing, 1 BSOD read BUGCODE_USB_DRIVER

Thread Tools

Similar help and support threads for2: Random mouse freezing, 1 BSOD read BUGCODE_USB_DRIVER
Thread Forum
BUGCODE_USB_DRIVER BSOD at random times BSOD Help and Support
Solved BSOD and Random Freezing BSOD Help and Support
BSOD random Bugcode_USB_Driver BSOD Help and Support
BSOD Tribes Ascend, BF3, Random BSOD BUGCODE_USB_DRIVER Acer Laptop BSOD Help and Support
BUGCODE_USB_DRIVER - Random BSOD Crashes - Twice/Three Times Per Week BSOD Help and Support
Solved BSOD random, can't read error message BSOD Help and Support
Windows 7 Freezing/BSOD? [Read this FIRST] BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:57 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33