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Windows 7: HP Wireless Printer Connection Problem After Moving

02 Oct 2012   #1

Windows 7 Professional
 
 
HP Wireless Printer Connection Problem After Moving

I've moved again recently and this time my laptop running 7 professional isn't connecting to the HP J6410 printer.
The printer is connected to the wireless network and prints a test page from the printer set up and the info when i print the network config page is correct.
The printer is set as default and I have re-installed the drivers and gone through the whole HP problem-solving thing.
When I send a document to print it shows the pop-up window saying it is printing and it goes in to the queue and then disappears from the queue but nothing prints. The printer does not respond in any way, no error messages.
I can scan from the printer and save the scanned document so the laptop and device are connected to that extent.
I haven't made any changes to the laptop settings since moving, and have moved twice already the past year without problems!
Any ideas?

My System SpecsSystem Spec
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02 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

I'm going to guess that there is something in the setup of your new home that is interfering with the wireless signal. This could be a wireless phone, a microwave, a partition wall full of wires, or the neighbor's wireless router.

The first thing to try is to move the router to a different location.

A good free program to use to test for wireless interference is inSSIDer. When you run it you can see graphically what other devices are running on your 2.4GHz band. If that is the case you could change the router to a different channel.

inSSIDer – Discover The Wi-Fi Around You | MetaGeek
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 HP Wireless Printer Connection Problem After Moving




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