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Windows 7: Hard disk is failing? Error message"File record segment is unreadable"

View Poll Results: Is my hard disk failing?
Yes 4 80.00%
No 1 20.00%
Voters: 5. You may not vote on this poll

03 Oct 2012   #1
Mual

Windows 7 Professional 64 bit SP 1
 
 
Hard disk is failing? Error message"File record segment is unreadable"

Yesterday when I switch on my computer, it automatic diskcheck on my E disk. I have 3 HDD, which is C: (My main partition, installed Windows on this HDD), D: is for all my game files (Installed games) and E: is for all my music, movies, game installer, software etc.

So back to the point, when I switch on my computer, and get to the "Windows is Starting", and it stuck right there for about 5-10 minutes. Firstly, I have no patient so I restated the computer, and second or third time also have the same problem. So I choose to wait patiently, after 5-10 minutes, it have a black screen for about 1 to a few minutes, then it started the disk check on my E drive.

Once the process started ( I have total 234240 file record as shown on the disk check ) and continue to file record 800, it started to give me message stated "File record segment 800 is unreadable, File record segment 801 is unreadable" and so on, and sometimes it continue to go smoothly without the message, but not long or sooner it will appear again. Almost the whole process I get these message which worried me, and I wonder if my hard disk is failing badly and unable to recover.
It continues to finish the process and attempt to fix the bad sector. And after that it successfully log onto Windows, so I can use it normally again.

But I notice my E: HDD cannot access and the "My Computer" screen is loading very slow, and sometimes goes unrespond. One thing very weird is that after I few hours I log on to Windows, it pop up a message saying "Do you want to scan and fix Removable Drive". Then I choose to scan and fix it, and it goes the same process which scanning the file record and everything, and it fixes some bad sector.

I done two things with the statement I said on top (Red colour word), first, I did not run the scanning and fixing and continue to use my Windows, the second attempt was I do the scanning and fixing.



When everything is done, I can see that "My Computer" runs is a little bit faster when I double click on "My Computer", but it doesn't remains long. After I few test or trying to access to the E: HDD, everything back to the same problem again. I cannot access the HDD again....




So what should I do about it?
I haven't restarted my PC for now when I posted this post, because I still want to use my computer, so I'm waiting for reply. I hope you guys can help me out.



Here is my computer spec:

Code:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Motherboard: Asus P8H61-M
               BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
          Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
             Memory: 4096MB RAM
    DirectX Version: DirectX 11

If I miss out any information, please inform me, and sorry for the long story, take your time to understand my situation. Thank you


My System SpecsSystem Spec
.

03 Oct 2012   #2
Cr00zng

Windows 7 64-bit, Windows 8.1 64-bit, OSX Maverick
 
 

The "File record segment xxx is unreadable" error is an indication of failing hard drive. You should backup the data from this drive before it's too late.

Next, run some diagnostic testing on the failing hard drive; most HDD manufacturers have the diagnostic software available from their website. Software from Seagate will work with most brand.

If this drive would be mine, I'd just get a new one, the drive certainly will not get better...
My System SpecsSystem Spec
03 Oct 2012   #3
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

What happens if you disconnect the 160GB Seagate (E: ) drive?
Have you run a chkdsk /r on the C: drive yet?

Best to download, burn to CD, and run the hard drive diagnostic from Seagate on that E drive.
My System SpecsSystem Spec
.


03 Oct 2012   #4
Mual

Windows 7 Professional 64 bit SP 1
 
 

Quote   Quote: Originally Posted by Cr00zng View Post
The "File record segment xxx is unreadable" error is an indication of failing hard drive. You should backup the data from this drive before it's too late.

Next, run some diagnostic testing on the failing hard drive; most HDD manufacturers have the diagnostic software available from their website. Software from Seagate will work with most brand.

If this drive would be mine, I'd just get a new one, the drive certainly will not get better...
Oh, damn
If I run some diagnostic testing, will it help to fix or it just in time will fail already and cannot be use anymore?
I'll try to check if I can get the tools.


Quote   Quote: Originally Posted by TVeblen View Post
What happens if you disconnect the 160GB Seagate (E: ) drive?
Have you run a chkdsk /r on the C: drive yet?

Best to download, burn to CD, and run the hard drive diagnostic from Seagate on that E drive.

I already run the chkdsk /r on the E:, but not the CL, should the C: be also chkdsk /r?
The E: drive is 1.5 TB drive, and I didn't take any action to disconnect or whatever because I didn't get any instruction.
My System SpecsSystem Spec
03 Oct 2012   #5
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Hiyya just a thought you could try the Partition Wizard surface test on any of the drives Mual and there is always the Seatools for testing nay of them up too.

Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition.

SeaTools | Seagate
My System SpecsSystem Spec
03 Oct 2012   #6
Mual

Windows 7 Professional 64 bit SP 1
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hiyya just a thought you could try the Partition Wizard surface test on any of the drives Mual and there is always the Seatools for testing nay of them up too.

Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition.

SeaTools | Seagate
Brink told me to check using these tools or some similar tools he recommend too, I'll give you guys a result by tomorrow, thanks for all the help for now, I'll let you guys know soon
My System SpecsSystem Spec
03 Oct 2012   #7
Mual

Windows 7 Professional 64 bit SP 1
 
 

Hello guys, sorry for the double posting.
I already check using the tools for each HDD and all HDD of mine pass the SMART test. So any other test that I should do?
My System SpecsSystem Spec
03 Oct 2012   #8
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

so I take it the surface test came up ok? I had a similar problem I couldn't track down until that surface test (physical check) came up with bad sectors.
My System SpecsSystem Spec
03 Oct 2012   #9
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It would also be very good to know if the problems in Windows go away if you disconnect that E: drive.
There is no danger to the drive or the computer in doing this. Just unplug the power and data cables from the drive (with the PC off) and restart.
My System SpecsSystem Spec
03 Oct 2012   #10
Mual

Windows 7 Professional 64 bit SP 1
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
so I take it the surface test came up ok? I had a similar problem I couldn't track down until that surface test (physical check) came up with bad sectors.
Haven't tried the Partition Wizard surface test, but tried the SeaTools and Western Digital Tools. My E: drive that I uses the Western Digital Tools to scan and check and I failed the diagnostic test, so no way to repair it already? (Too many bad sector)

Code:
Test Option: EXTENDED TEST 
Model Number: WDC WD15EARS-00Z5B1 
Unit Serial Number: WD-WMAVU2142358 
Firmware Number: 80.00A80 
Capacity: 1500.30 GB 
SMART Status: PASS 
Test Result: FAIL 
Test Error Code: 08-Too many bad sectors detected. 
Test Time: 01:23:07, October 04, 2012

Quote   Quote: Originally Posted by TVeblen View Post
It would also be very good to know if the problems in Windows go away if you disconnect that E: drive.
There is no danger to the drive or the computer in doing this. Just unplug the power and data cables from the drive (with the PC off) and restart.

What problems in Windows did you mention?
Anyway, I'll try to disconnect it soon, now I'm doing test for all the HDD, passes smart test but fail some diagnostic test.
My System SpecsSystem Spec
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 Hard disk is failing? Error message"File record segment is unreadable"




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