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Windows 7: USB 3.0 Host Controller not found

04 Oct 2012   #11
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Do you know what make of motherboard this is? The chipset is Intel H67, but if we had the make it might help.


My System SpecsSystem Spec
04 Oct 2012   #12
jjim26

Windows 7 Home Premium x64
 
 

How do I find the make? If I use "system information for windows" it can tell me my PC specs but I don't know what to look for
My System SpecsSystem Spec
04 Oct 2012   #13
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

Can you tell us the manufacturer and model number of the card? Also, search the driver disk and see if there is a windows 7 X64 driver on the disk.
My System SpecsSystem Spec
04 Oct 2012   #14
jjim26

Windows 7 Home Premium x64
 
 

The card is Western Digital WD USB 3.0 PCIe
Item model number: WDBFNJ0000NNC-WASN
ASIN: B004GF1PC2

This info is from amazon, where I got the card from.

When you mean driver disk, if you are referring to the CD it came with, it only came with one application program for x86
My System SpecsSystem Spec
04 Oct 2012   #15
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

I'm trying to find a driver for you. If the card came with a Western Digital My Book. Try this link to see if this is the correct driver.
My System SpecsSystem Spec
04 Oct 2012   #16
jjim26

Windows 7 Home Premium x64
 
 

I just found a site although I think it is in french

page special drivers, firmwares, bios, utilitaires, ect...

There is section called "chipsets usb 3.0". Would any of those be a solution?
My System SpecsSystem Spec
04 Oct 2012   #17
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Steve may be onto something - try his link first.
My System SpecsSystem Spec
04 Oct 2012   #18
jjim26

Windows 7 Home Premium x64
 
 

I bought the card separately. I tried that driver on WD, still no success
My System SpecsSystem Spec
04 Oct 2012   #19
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

I believe the link above is the correct driver. It comes with a my book external drive, but this is supposed to be the driver for the pcie 3.0 card that comes with it, which is the card you bought.
My System SpecsSystem Spec
04 Oct 2012   #20
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

See if this is the card you bought and read the 4th review down (I think it is the 4th) by Lionel.
My System SpecsSystem Spec
Reply

 USB 3.0 Host Controller not found




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