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Windows 7: USB 3.0 Host Controller not found

05 Oct 2012   #31
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

Have you tried installing these drivers manually? By that I mean not running a .exe file to install them, but extracting the driver and finding them through device manager...usually by point the update wizard to the .inf file?


My System SpecsSystem Spec
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05 Oct 2012   #32
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I really would not think so. But honestly don't know. But, it wouldn't be the first time someone installed the wrong driver. Either there is something wrong with your card or it is not installed right. The driver we used last night should have worked. It worked on that same card before. Otherwise, you installed the wrong driver last night. Just uninstall it first, I would think. You decide, but in case you want to use it, I'll put it here. It is a zip folder, unzip it and click on it and it should self install.

Attachment 235191
My System SpecsSystem Spec
05 Oct 2012   #33
jjim26

Windows 7 Home Premium x64
 
 

I have tried installing the drivers through device manager.
I tried essenbe's driver
I tried installing the card on all available PCIe slots on my PC.
I also tried installing the card on another PC but it was also x64 system

It is always the same problem the "USB 3.0 Host Controller not found" and in device manager I get a caution symbol for the "NEC electronics USB 3.0 host controller"

I think this card just doesn't run on x64 or I got a faulty card. But if I run system information for windows (SIW) the card shows up that it is in the PCIe slot.
My System SpecsSystem Spec
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05 Oct 2012   #34
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Did you connect a power connector to the card? Also, I recall you bought it from Amazon. Amazon has a very easy RMA service. Newegg says the card has been discontinued.

Never mind, I thought it needed external power. I does not seem to.
My System SpecsSystem Spec
05 Oct 2012   #35
jjim26

Windows 7 Home Premium x64
 
 

I think I am just going to return the card. Shouldn't be too hard. But I will probably wait until the thanksgiving holiday backlog clears at the post office, maybe by random miracle the card would start working before then.
My System SpecsSystem Spec
05 Oct 2012   #36
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Amazon's return policy is within 30 days. I guess as long as you do it before then. If you bought from one of their vendors, you may end up dealing with them.
My System SpecsSystem Spec
05 Oct 2012   #37
jjim26

Windows 7 Home Premium x64
 
 

Not sure if you returned something with Amazon before, but can I return the item in the Amazon labelled box it came in? Or do I need a new box? The instruction on the American and Canadian site doesn't say. My first time actually returning something order online.
My System SpecsSystem Spec
06 Oct 2012   #38
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

With me I've always gone to my account and found the order, push the available actions button and one will be request a return. Follow the directions and they will give you where to find the link to print out a return label. That's how it has always worked for me. You have to have an RMA number.
My System SpecsSystem Spec
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 USB 3.0 Host Controller not found




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