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Windows 7: USB 3.0 Host Controller not found

04 Oct 2012   #1
jjim26

Windows 7 Home Premium x64
 
 
USB 3.0 Host Controller not found. Update: missing driver

Today I got a WD usb 3.0 PCI-e card. WDBFJ0000NNC


I installed the software on the CD it came with. Then I put the card into a free PCI-e slot. When I restarted the computer, windows gives a message that the device driver was not successfully installed. Specifically the "NEC Electronic USB 3.0 Host Controller". Any external hard drives (All WD drives) I plug it is not registered by windows.

In device manager the "NEC Electronic USB 3.0 Host Controller" has a caution (exclamation)on it.
If I look at the card, it lights up so power isn't a problem.


Does anyone know how to get the card to work?


I don't know much technical language so any simple instructions would be appreciated.



OS: windows 7 home premium 64 bit
motherboard: Intel H67 Revision B3
CPU: I5-2310


My System SpecsSystem Spec
.
04 Oct 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

You should have plugged it in first, and then installed the software.

Uninstall the software, reboot, and then try and install it again. Leave the device in the PCI-e slot.

Regards,
Golden
My System SpecsSystem Spec
04 Oct 2012   #3
jjim26

Windows 7 Home Premium x64
 
 

The instructions said to install the software first. I also tried removing the software and card, put the card first then the software but I still have the same problem.

I reboot the computer after each step.
My System SpecsSystem Spec
.

04 Oct 2012   #4
jjim26

Windows 7 Home Premium x64
 
 

Update

It appears that the driver included only support x86 systems.

Can anyone help me find a compatible driver for my motherboard? I guess it is on NEC website but I have no idea how to find the right one.


thanks
My System SpecsSystem Spec
04 Oct 2012   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

This is what I find on the Dell site for the XPS8300:
Drivers and Downloads | Dell [United States]

What driver is currently in use?

Regards,
Golden
My System SpecsSystem Spec
04 Oct 2012   #6
jjim26

Windows 7 Home Premium x64
 
 

I am not sure how to find what driver I am using. But I uninstalled the WD software and installed the dell one. Still no luck as in device manager I still get the caution symbol for "NEC electronics usb 3.0 host controller"

If I look at the program > uninstall program the previous WD revision for "NEC electronics usb 3.0 host controller driver" was 1.0.18.0. The dell on is 1.0.17.0
My System SpecsSystem Spec
04 Oct 2012   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

What options area available when you right-click on the device in Device Manager?

Regards,
Golden
My System SpecsSystem Spec
04 Oct 2012   #8
jjim26

Windows 7 Home Premium x64
 
 

Under device manager if I right click "NEC electronics usb 3.0 host controller" that is under USB controllers, the options I get are: update driver software, disable, uninstall, scan for hardware changes, and properties.

If I right click "properties", under "device status" it states that "This device cannot start. (Code 10)"
My System SpecsSystem Spec
04 Oct 2012   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

If you choose Update Driver Software, what does it report back?
My System SpecsSystem Spec
04 Oct 2012   #10
jjim26

Windows 7 Home Premium x64
 
 

If I select to automatically search for driver or browse my computer (dell drivers) it says the "best driver software for your device is already installed."
My System SpecsSystem Spec
Reply

 USB 3.0 Host Controller not found




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