Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Keyboard input issue-not hardware problem

07 Oct 2012   #1
Windows 911

Windows 8 Pro
Keyboard input issue-not hardware problem


I am trying to fix my friend's Asus F6Ve computer. He bought it 3 years ago in Taiwan.(Disregard my comp specs) His computer is in perfect working order, except for the keyboard. The input is incorrect on some keys. For example, I can not get a capital "C". I hit shift+C and my request is ignored. However, I can still request lowercase "c" by simply hitting the C button. The shift button also still functions, except for a couple other letters besides "C". I have also found out that the "back arrow" button translates into a backslash, not a cursor down function. I am quite proficient with computers, but this one has stumped me. He says that this started to occur once he arrived back from overseas this summer. (From China). Again, it is not a hardware issue, as the keyboard responds to every key, just doesn't type in the correct one.

I have tried to remove the keyboard layout and add it again. I have also tried to add US keyboard international versions too, to no avail. Anyone have any idea of what I can do to bring it back?

My System SpecsSystem Spec
08 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

I would first run virus and malware scans to check for keyloggers or anything else.

Asus installs a couple of keyboard related programs for their laptops.
  • ATKACPI driver & Hotkey Related Utilities (driver) Also "ATK Package"
  • Keyboard Device Filter Utility (driver)
You might try uninstalling/reinstalling these drivers to see if that changes anything.
My System SpecsSystem Spec

 Keyboard input issue-not hardware problem

Thread Tools

Similar help and support threads for2: Keyboard input issue-not hardware problem
Thread Forum
Log on frozen, Does not allow keyboard input. System Security
Laptop Windows 7 Problem/Software/Hardware? Keyboard problem Hardware & Devices
Keyboard-input problem General Discussion
set /p is not taking input from keyboard General Discussion
Problem with keyboard input Hardware & Devices
European Keyboard Input problem General Discussion
Issue with keyboard input Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:41 PM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App