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Windows 7: Laptop hangs constantly and requires manual shutdown.

15 Oct 2012   #21
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, try scanning with MSE now


My System SpecsSystem Spec
.
16 Oct 2012   #22
dfetterman

Windows 7 Home Premium 64bit
 
 

I ran MSE and it froze about 30 mins in. Any other thoughts?
My System SpecsSystem Spec
16 Oct 2012   #23
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hard drive test both short and long with:
SeaTools for Windows

Also the DOS version of:
SeaTools for DOS
My System SpecsSystem Spec
.

16 Oct 2012   #24
dfetterman

Windows 7 Home Premium 64bit
 
 

I ran MSE again and it completed with no threats detected. I'll try this next.
My System SpecsSystem Spec
16 Oct 2012   #25
dfetterman

Windows 7 Home Premium 64bit
 
 

I ran generic short, no issues. I'm running long generic and it appears to have locked up. Says long generic - 4:30. Nothing is appearing in test status. Bar isn't appearing at all.

Came back that long test Failed.
My System SpecsSystem Spec
16 Oct 2012   #26
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Doesn't sound good. Download this tool and post a snip of it
My System SpecsSystem Spec
17 Oct 2012   #27
dfetterman

Windows 7 Home Premium 64bit
 
 

Ran it. Copy and paste of results below

----------------------------------------------------------------------------
CrystalDiskInfo 5.0.5 (C) 2008-2012 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x64)
Date : 2012/10/17 9:57:52

-- Controller Map ----------------------------------------------------------
+ Intel(R) Mobile Express Chipset SATA AHCI Controller [ATA]
- ST1000LM024 HN-M101MBB
- MATSHITA DVD-RAM UJ8A7AS

-- Disk List ---------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB : 1000.2 GB [0/0/0, pd1] - st

----------------------------------------------------------------------------
(1) ST1000LM024 HN-M101MBB
----------------------------------------------------------------------------
Model : ST1000LM024 HN-M101MBB
Firmware : 2AR10001
Serial Number :
Disk Size : 1000.2 GB (8.4/137.4/1000.2)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300
Power On Hours : 3603 hours
Power On Count : 204 count
Temparature : 30 C (86 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [OFF]
AAM Level : FE80h [ON]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _51 000000000337 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _89 _89 _25 000000000D89 Spin-Up Time
04 100 100 __0 0000000000D2 Start/Stop Count
05 252 252 _10 000000000000 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 000000000E13 Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B 100 100 __0 00000000027A Recalibration Retries
0C 100 100 __0 0000000000CC Power Cycle Count
BF 100 100 __0 0000000005FD G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _64 _59 __0 00290013001E Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 252 252 __0 000000000000 Reallocation Event Count
C5 252 100 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 00000000005E Write Error Rate
DF 100 100 __0 00000000027A Load/Unload Retry Count
E1 100 100 __0 000000000BF0 Load/Unload Cycle Count
My System SpecsSystem Spec
17 Oct 2012   #28
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
17 Oct 2012   #29
dfetterman

Windows 7 Home Premium 64bit
 
 

Screenshot attached. Thanks!

Laptop hangs constantly and requires manual shutdown.-crystal-capture.png


My System SpecsSystem Spec
17 Oct 2012   #30
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
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 Laptop hangs constantly and requires manual shutdown.




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