Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Laptop hangs constantly and requires manual shutdown.

17 Oct 2012   #31
dfetterman

Windows 7 Home Premium 64bit
 
 

msinfo32.zip

msinfo32.nfo file attached in zip file.




My System SpecsSystem Spec
.
17 Oct 2012   #32
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay. Can you tell us during what tasks the laptop hangs?
My System SpecsSystem Spec
17 Oct 2012   #33
Caladus

Windows 7 Ultimate x64
 
 

Something similar to this happened on my girlfriend's Toshiba laptop. In the end, it turned out to be the Windows Update folders having something corrupted.

Could this be what's going on here?
My System SpecsSystem Spec
.

17 Oct 2012   #34
dfetterman

Windows 7 Home Premium 64bit
 
 

Normally, it happens most when I walk away from computer and come back an hour later. It will have gone black screen and frozen. Then, I have to reboot to get it working again.

Other times, it hangs when using Google Chrome, Internet Explorer, ITunes. Pretty much anything.
My System SpecsSystem Spec
17 Oct 2012   #35
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well, one thing I notice from your msinfo file is that your graphics card drivers are out dated.

Get the latest ones, but first uninstall the old.
Click on the Start > Control Panel > Programs > Uninstall a program and uninstall all the ATI stuff you have > Reboot
Download and install fresh copy from the link below:Avoid CCC - Catalyst Control Center during installation.

Video Card - Stress Test with Furmark
Monitor your temps with Speccy during these tests
Download fresh/latest copies of your browsers and latest version of flash player.

Let us know how it goes.
My System SpecsSystem Spec
17 Oct 2012   #36
dfetterman

Windows 7 Home Premium 64bit
 
 

Ok. Will try that. This am, I reran the Seagate test you requested that failed previously, the long generic. It just finished and passed. Screenshot attached. Laptop hangs constantly and requires manual shutdown.-seagate-long-pass.png


My System SpecsSystem Spec
17 Oct 2012   #37
dfetterman

Windows 7 Home Premium 64bit
 
 

I did everything you wrote. I uninstalled the ATI stuff, rebooted and installed the AMD Catalyst from your link (minus the CCC), rebooted and then the Furmark and Speccy, along with new versions of Chrome. Adobe Flash was updated with the Chrome, and IE said I had the most recent version.

I ran into an issue when I tried the Furmark as apparently it doesn't recognize that I have a video card any longer. Error message below. When I uninstalled the ATI, my screen changed resolution and now I only have two choices, even after installing the AMD.

Any suggestions?

Laptop hangs constantly and requires manual shutdown.-nvidia.png


My System SpecsSystem Spec
17 Oct 2012   #38
dfetterman

Windows 7 Home Premium 64bit
 
 

Laptop hangs constantly and requires manual shutdown.-code43.png

I guess I'm on a standard VGA driver because I"m getting an error with the AMD driver. See attached screenshot.

Thanks,
Dave


My System SpecsSystem Spec
17 Oct 2012   #39
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is this a laptop? And were you aware that the device is not recognized all this while?
What's the age of this laptop/desktop hardware?
My System SpecsSystem Spec
18 Oct 2012   #40
dfetterman

Windows 7 Home Premium 64bit
 
 

Yes, it's a laptop, less than a year old, Samsung 7 series running Windows 7 64-bit (700Z). The device was running until I uninstalled it and reinstalled the ADM per your link.

Last night, I went to Samsung website and entered my exact Laptop model and downloaded that Radeon driver from April 2012. It installed the Radeon HD 6490M instead of the 7400M that was installed by the ADM Filehippo link. I think our laptop wasn't compatible with the 7400 because when I reinstalled the 6490, the graphic controller works now.

So I think THAT issue is resolved and I updated the graphic card driver per your request to most recent one I could find. Anything else I should try? Thanks!
My System SpecsSystem Spec
Reply

 Laptop hangs constantly and requires manual shutdown.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
shutdown in batch file requires Administrator
Hi all, I've been using GFI Backup 2009 for backups for a while, it does everything I want, and sends email reports after backup is complete. One of its features is to shutdown the computer after a backup, this rarley works, as it wont shutdown if a program is already running, including GFI...
General Discussion
Laptop hangs CONSTANTLY since buying last year at random intervals
Hi there. I own an Acer Aspire 7551G Laptop running Windows 7 64-bit. Since using it, it has consistently given me trouble. It will freeze every 5-10 minutes and hang for about 2-3 minutes, at random. Please help me fix this, as I am at my wits end. Thanks.
BSOD Help and Support
Constant Scrolling Through Selection Options - Requires Shutdown
I'm using an HP Pavilion dm4 laptop running Windows 7 x64 plugged into a monitor, keyboard and mouse. This problem has happened three times today, all while I have several programs open and ultimately requires me to force a shutdown. In whatever program I have open, the selection options...
System Security
computer freezing and requires a manual shutdown
Hi, my computer is freezing up requiring a manual shut down and sometimes restarts by itself. My cpu fan went bad and i just had that replaced. Sometimes it takes 30-45 min before it acts up but most of the time it does it shortly after i boot it up. I have done a full reformat on the computer,...
Performance & Maintenance
Windows 7 Freshly Installed, hangs constantly
Computer lags frequently ever since the install. Everything stops for a fraction of a second at a time. Mouse, screen, video, etc. If there is any sound playing, the speakers screech. When it happens, it happens repeatedly, making the pointer jump all over the place and ruining any video or...
Performance & Maintenance
New Asus Laptop Becomes Unresponsive, Hangs on Shutdown, then BSOD
I have attached my minidump files in the zip file. Any help is greatly appreciated. System is: Asus G74SX i7-2630QM GeForce GTX 560M 12GB RAM Windows 7 HP 64bit
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App