Laptop hangs constantly and requires manual shutdown.

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  1. Posts : 15,026
    Windows 10 Home 64Bit
       #21

    Okay, try scanning with MSE now
      My Computer


  2. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #22

    I ran MSE and it froze about 30 mins in. Any other thoughts?
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #23

    Hard drive test both short and long with:
    SeaTools for Windows

    Also the DOS version of:
    SeaTools for DOS
      My Computer


  4. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #24

    I ran MSE again and it completed with no threats detected. I'll try this next.
      My Computer


  5. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #25

    I ran generic short, no issues. I'm running long generic and it appears to have locked up. Says long generic - 4:30. Nothing is appearing in test status. Bar isn't appearing at all.

    Came back that long test Failed.
    Last edited by dfetterman; 16 Oct 2012 at 19:47. Reason: Test failed.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #26

    Doesn't sound good. Download this tool and post a snip of it
      My Computer


  7. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #27

    Ran it. Copy and paste of results below

    ----------------------------------------------------------------------------
    CrystalDiskInfo 5.0.5 (C) 2008-2012 hiyohiyo
    Crystal Dew World : Crystal Dew World
    ----------------------------------------------------------------------------

    OS : Windows 7 Home Premium Edition SP1 [6.1 Build 7601] (x64)
    Date : 2012/10/17 9:57:52

    -- Controller Map ----------------------------------------------------------
    + Intel(R) Mobile Express Chipset SATA AHCI Controller [ATA]
    - ST1000LM024 HN-M101MBB
    - MATSHITA DVD-RAM UJ8A7AS

    -- Disk List ---------------------------------------------------------------
    (1) ST1000LM024 HN-M101MBB : 1000.2 GB [0/0/0, pd1] - st

    ----------------------------------------------------------------------------
    (1) ST1000LM024 HN-M101MBB
    ----------------------------------------------------------------------------
    Model : ST1000LM024 HN-M101MBB
    Firmware : 2AR10001
    Serial Number :
    Disk Size : 1000.2 GB (8.4/137.4/1000.2)
    Buffer Size : 8192 KB
    Queue Depth : 32
    # of Sectors : 1953525168
    Rotation Rate : 5400 RPM
    Interface : Serial ATA
    Major Version : ATA8-ACS
    Minor Version : ATA8-ACS version 6
    Transfer Mode : SATA/300
    Power On Hours : 3603 hours
    Power On Count : 204 count
    Temparature : 30 C (86 F)
    Health Status : Good
    Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
    APM Level : 0080h [OFF]
    AAM Level : FE80h [ON]

    -- S.M.A.R.T. --------------------------------------------------------------
    ID Cur Wor Thr RawValues(6) Attribute Name
    01 100 100 _51 000000000337 Read Error Rate
    02 252 252 __0 000000000000 Throughput Performance
    03 _89 _89 _25 000000000D89 Spin-Up Time
    04 100 100 __0 0000000000D2 Start/Stop Count
    05 252 252 _10 000000000000 Reallocated Sectors Count
    07 252 252 _51 000000000000 Seek Error Rate
    08 252 252 _15 000000000000 Seek Time Performance
    09 100 100 __0 000000000E13 Power-On Hours
    0A 252 252 _51 000000000000 Spin Retry Count
    0B 100 100 __0 00000000027A Recalibration Retries
    0C 100 100 __0 0000000000CC Power Cycle Count
    BF 100 100 __0 0000000005FD G-Sense Error Rate
    C0 252 252 __0 000000000000 Power-off Retract Count
    C2 _64 _59 __0 00290013001E Temperature
    C3 100 100 __0 000000000000 Hardware ECC recovered
    C4 252 252 __0 000000000000 Reallocation Event Count
    C5 252 100 __0 000000000000 Current Pending Sector Count
    C6 252 252 __0 000000000000 Uncorrectable Sector Count
    C7 200 200 __0 000000000000 UltraDMA CRC Error Count
    C8 100 100 __0 00000000005E Write Error Rate
    DF 100 100 __0 00000000027A Load/Unload Retry Count
    E1 100 100 __0 000000000BF0 Load/Unload Cycle Count
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #28
      My Computer


  9. Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       #29

    Screenshot attached. Thanks!

    Laptop hangs constantly and requires manual shutdown.-crystal-capture.png
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #30

    Please upload your msinfo32.nfo file. To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.
      My Computer


 
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