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Windows 7: WD My Passport Essential 500GB External Keeps Disconnecting from USB3


16 Oct 2012   #1

Windows 7 Home Premium 64-Bit
 
 
WD My Passport Essential 500GB External Keeps Disconnecting from USB3

Hi all,

So today i brought a new External hard drive today and started copying files to it (as you do)
from my PC (usb2) it worked fine,
but then when i connect it to my latop (TOSHIBA satellite L840) it keeps disconnecting within 5 seconds of copying regardless of file size ONLY when its connected to a USB 3 socket
i can copy stuff to and from the laptop using USB 2.0, but for some reason it doesnt like my USB3 ports :/

all software/firmware updated, usb3 drivers installed, windows even tells me it can peform faster if i connect to the usb3 port (silly windows

any help would be GREATLY appreciated

thanks in advanced


My System SpecsSystem Spec
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16 Oct 2012   #2

Windows 7 Ultimate x64 SP1
 
 

If it is giving you the message that the drive can perform faster, it sounds like the computer doesn't have the USB 3.0 drivers installed for those ports. Most USB 3.0 ports have separate, specific drivers to enable the 3.0 speeds.
My System SpecsSystem Spec
16 Oct 2012   #3

Windows 7 Home Premium 64-Bit
 
 
nope, there installed!

just while i was making this screenshot, it disconnect twice (not copying any files) :/


Attached Thumbnails
WD My Passport Essential 500GB External Keeps Disconnecting from USB3-jdjdsjds.png  
My System SpecsSystem Spec
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16 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Its definately driver related - who is the manufacturer of the driver?

Your motherboard doesn't show as supporting USB3:
http://www.asus.com/Motherboards/Int...specifications
My System SpecsSystem Spec
16 Oct 2012   #5

Windows 7 Home Premium 64-Bit
 
 

USB3 Driver: Intel
External HDD: Western Digital

if thats what you mean?
My System SpecsSystem Spec
16 Oct 2012   #6

Windows 7 Home Premium 64-Bit
 
 

ok, its the laptop, or the hard drive,
i tried to copy 65GB of music onto it using usb3 then usb2 and they both didnt work
so what does that mean?
My System SpecsSystem Spec
16 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Laptop? Ahh, I misread your system specifications.

Unfortunately, I have seen instances of WD's misbehaving on USB3 ports. The only thing I can suggest is this:
USB Driver - General Fix for Problems
My System SpecsSystem Spec
16 Oct 2012   #8

Windows 7 Home Premium 64-Bit
 
 

Oh dear, I see I shall have a go at it in the morning! Thankyou very much golden!! And everyone else!!
My System SpecsSystem Spec
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 WD My Passport Essential 500GB External Keeps Disconnecting from USB3




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