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Windows 7: Dead hdd (C) on HP Envy notebook can I recover data?


18 Oct 2012   #1

windows 7 home premium 64 bit
 
 
Dead hdd (C) on HP Envy notebook can I recover data?

Hi, Im new to the forum and not really a computer ceek.
I got following problem, my hdd partition C on my HP Envy notebook is destroyed, the notebook has an recovery partition d which is also 500MB, how can I recover my personal data on the destroyed C? Is there the same data on the D like on the C?
The arms on the C are destroyed I guess everything else is working. I was thinking to get the same hdd drive and swap either the (double platters or the heads) but if I can do it differently I will refrain from taking the hdd apart.
Thanks for the help.

My System SpecsSystem Spec
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18 Oct 2012   #2

Windows 7 Home Premium 32 bit
 
 

Hi el condor,

Welcome to the SevenForums.

From what you have said I understand the HDD had suffered physical damage with a head crash. How did you decide that?

In such a case the HDD is a write-off and you cannot do a DIY.

If you want to do a data recovery in a physically damaged drive, you have to approach a professional data recovery service but it will cost you a bomb with unpredictable end results.

My honest advice would be to replace the hard drive. If you had made the recovery CDs, you can reinstall the factory installation.

If not you may have to do a clean install of the same Edition Windows that came preinstalled and use the COA key on the sticker of your HP Envy to activate it.

And if your notebook is still under warranty, contact HP Technical Support for the required service.
My System SpecsSystem Spec
18 Oct 2012   #3

windows 7 home premium 64 bit
 
 

thanks jumanji, so in other words, the seperate 500mb recovery hard disc drive I have does not store any personal data, say like a duplicate of my C-my other 500mb hdd? Once I have a new hdd I can transmit the data from the D to C but theres no personal data to be recovered that way? well I know that a professional data recovery is expensive, I will try to do it myself if the data is lost anyway. Thanks for the info.
My System SpecsSystem Spec
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18 Oct 2012   #4

Windows 7 Ultimate x64 SP1
 
 

Here is a prime example of why I always create the restore discs, and then remove the Restore partition completely. If the HDD dies, and you didn't make discs, then your restore method is gone as well.

That being said, we can't really give you an answer based on what you gave us. If the hard drive is fine physically, and the errors are just in software, you should be able to recover your data easily by booting some kind of Live disc, or hooking the drive up to another computer. If it's been physically damaged, you likely aren't getting your data back, and will need to replace the HDD.
My System SpecsSystem Spec
18 Oct 2012   #5

Windows 7 Home Premium 32 bit
 
 

Hi elcondor,

You haven't answered my query.

1. How did you decide that the arms in your HDD got twisted requirng replacement.

2. Do you have two individual drives C and D or C and D are just partitions in the same drive whiich "crashed"?

The recovery partition in an OEM laptop which may be around 15GB, normally contains only the factory image for restoring the system partition C and inaccessible to the user. So none of your personal data can enter into it.
My System SpecsSystem Spec
18 Oct 2012   #6

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by jumanji View Post
Hi elcondor,

You haven't answered my query.

1. How did you decide that the arms in your HDD got twisted requirng replacement.

2. Do you have two individual drives C and D or C and D are just partitions in the same drive which "crashed"?

The recovery partition in an OEM laptop which may be around 15GB, normally contains only the factory image for restoring the system partition C and inaccessible to the user. So none of your personal data can enter into it.
Actually I heard that the hdd is running but some how hooked up after the computer fell down, I tried everything but couldnt make the harddisk work properly again, I then opened it up and saw the armes heads (double platter hdd) were stacked and I couldnt get them move again. I put the hdd back together.
But now Im not really sure if its the "C" hdd or the "D" hdd that is damaged.
If Im lucky its the recovery one and I still got my personal data, but how could I figure it out? There are two identical internal 500MB hdd on my HP Envy 2070 NR notebook, if I have the computer in front of me, one hhd (the damaged one) is under the touch pad and the other is to the right of it, which one is "C" and which one is "D"?
My System SpecsSystem Spec
18 Oct 2012   #7

Windows 7 Home Premium 32 bit
 
 

Thanks el condor.

We are somewhat clear now that your notebook has two hard drives.

You dropped your notebook and when it did not work,you disassembled one hard drive. ( Once you have opened the HDD, it is gone.)

Now irrespective of what the other drive contains, will it be OK? I very much doubt it. But may be you are lucky and it is intact. ( You may perhaps be advised to put it in an HDD enclosure and check whether it is OK and if, to find what it contains.)

Since I am not familiar with the dual drive HP envy, I may not be able to help any further.

Please post the exact model number of your HP Envy so that someone who is familiar with that machine can take over and help you. I retire .

( Personally I would prefer that you return the machine to HP for repairs. Of course they will charge you since this damage will not be covered by the warranty but they may perhaps be better equipped to refurbish it and return it to near-original condition. We reallly do not know what other components could have been impacted by the shock and it may prove to be a tough exercise to do a repair with distant guiding.)
My System SpecsSystem Spec
18 Oct 2012   #8

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by jumanji View Post
Thanks el condor.

We are somewhat clear now that your notebook has two hard drives.

You dropped your notebook and when it did not work,you disassembled one hard drive. ( Once you have opened the HDD, it is gone.)

Now irrespective of what the other drive contains, will it be OK? I very much doubt it. But may be you are lucky and it is intact. ( You may perhaps be advised to put it in an HDD enclosure and check whether it is OK and if, to find what it contains.)

Since I am not familiar with the dual drive HP envy, I may not be able to help any further.

Please post the exact model number of your HP Envy so that someone who is familiar with that machine can take over and help you. I retire .

( Personally I would prefer that you return the machine to HP for repairs. Of course they will charge you since this damage will not be covered by the warranty but they may perhaps be better equipped to refurbish it and return it to near-original condition. We reallly do not know what other components could have been impacted by the shock and it may prove to be a tough exercise to do a repair with distant guiding.)
Ok, heres the specs of the computer: HP Envy 17"

Technical Details 2nd generation Intel Core i7-2630QM Processor 2.00GHz with Turbo Boost Technology up to 2.90GHz 6GB DDR3 System Memory (2 DIMM) 1000GB Dual Hard Drive (2x500GB 7200RPM) (SATA) with HP ProtectSmart Hard Drive Protection Genuine Windows 7 Home Premium 64-bit Radeon HD 6850M Graphics with 1024MB GDDR5 and up to 3813MB total graphics memory

Thanks.
My System SpecsSystem Spec
18 Oct 2012   #9

windows 7 home premium 64 bit
 
 

I found out that its the primary hard drive that is defect, does that mean its partition C or recovery D ?
My System SpecsSystem Spec
18 Oct 2012   #10

Windows 7 Ultimate x64 SP1
 
 

There's no way we can tell you that, to be honest. Chances are, it was C, but it all depends on how the drive was configured. Boot off of a Partition Wizard boot disc to see your remaining drive, and it will tell you which one is left.
My System SpecsSystem Spec
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 Dead hdd (C) on HP Envy notebook can I recover data?




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