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Windows 7: USB External Drive Problem


21 Oct 2012   #1

Windows 7 Home Premium
 
 
USB External Drive Problem

Good morning All, I have an external USB Drive that has been working well until now. I am unable to see it in "My Computer" and Disk Management shows it as having no drive letter and 298 gb free.It has only about 25 gb free as it contains all my photos and docs. I believe if I assign a drive letter I will need to format the drive to use it. I'm desperate to recover it without formatting if possible.
Can anyone help please ?

My System SpecsSystem Spec
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21 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Before you do anything, please post a screen capture image of your Disk Management screen using these steps:

1. Click
2. Right-click Computer, and then click Manage
3. In the panel that opens, click Disk Management

Regards,
Golden
My System SpecsSystem Spec
21 Oct 2012   #3

Windows 7 Home Premium
 
 

Hi Golden,
Thanks for the quick reply.
Never posted a screen capture before, assuming this is right ?
Nelly


Attached Thumbnails
USB External Drive Problem-screen-capture-disk-management.gif  
My System SpecsSystem Spec
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21 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Yes that's fine, but the results are'nt good. The disk is shown as RAW - meaning it requires a format/initialisation.....but....that means losing the data.

There are a few things we could try. Lets start with the easiest first. Please follow this tutorial, and see if you can use the File Manager as shown in STEP C to access the external USB drive:

Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup

NOTE: if at any stage you are prompted to format the drive, do NOT do so.

Regards,
Golden
My System SpecsSystem Spec
21 Oct 2012   #5

Windows 7 Home Premium
 
 

Hello Golden,
I've followed the tutorial and the USB drive does not show in File Manager.
Unless there is something I'm not selecting in Peppermint ?
Nelly


Attached Thumbnails
USB External Drive Problem-screenshot.png  
My System SpecsSystem Spec
22 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Mmm. OK, I was afraid of that. On to the next thing.

Please try the free Partition Wizard Recovery Tool to see if it can recover any partitions on the USB. This video shows the process in action.
My System SpecsSystem Spec
22 Oct 2012   #7

Windows 7 Ultimate x64
 
 

I lost about 50GB data the same way. . . .
Is it IDE drive , try connecting it in a PC as slave that might detect it ! ! ! !
My System SpecsSystem Spec
22 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by beret21 View Post
Is it IDE drive
Its an external USB drive - see Post #1
My System SpecsSystem Spec
22 Oct 2012   #9

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by beret21 View Post
Is it IDE drive
Its an external USB drive - see Post #1
MY bad i assumed it to be like this


Attached Images
 
My System SpecsSystem Spec
22 Oct 2012   #10

Windows 7 Home Premium
 
 

Hi, the recovery tool detects partitions but the free version only allows 1 gb of recovery. Not a complaint but an observation, will pay if it can get my files back. Although free is best

Golden, great advice thanks. Some serious rep coming your way, and Beret not a problem thanks for getting in on it.
All help appreciated.
Nelly
My System SpecsSystem Spec
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 USB External Drive Problem




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