I have an HP laptop nc6400 running Windows 7 SP1. I am having problems with the CD player - it doesn't recognize any CDs I put in! When I try to put in a CD, it ejects the drive and comes up with the message "Please insert a disk".
I have a Windows 7 SP1 (burned) disk. When I put in this disk, and boot from CD drive, it launches the Windows 7 install program. I select the "repair" option, and repair startup files. It completes without errors. (This is the same disk that wasn't recognized once in Windows 7).
Someone recently replaced the CD player with a different one - both players had the same problem (it is now a HL-DT-ST RW/DVD GCC-4247N ATA Device). I've tried updating the driver (in Device Manager) and even uninstalled it and had it re-discovered and installed.
When I run SFC /SCANNOW from the boot DOS prompt, it says "No errors".
When I log into Windows 7 and run SFC /SCANNOW from an elevated command prompt it says there were files that were corrupted but unable to fix. I created the SFCDETAILS file, but searching for "fail", "corrupt" and "unable" yields 0 results, so I don't know what files are corrupt.
I'm not a hardware person, and this is a work computer, so I have limited ability to do anything hardware-wise. But considering the DVD player works to boot from, but doesn't work once logged into Windows, I'm thinking it's a software problem (but don't know what the problem is).
Any suggestions would be greatly appreciated!