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Windows 7: 'Merc Stealth' keyboard - software not working

23 Sep 2009   #1
A320

Win 7 Ultimate x64
 
 
'Merc Stealth' keyboard - software not working

I just upgraded my keyboard to a 'Merc Stealth' by Steelseries.

As normal, I downloaded the latest software from their site only to discover that I can't really do anything with it. Any attempt to assign new actions to keys or hot keys via the software fails. When you click the 'browse' button to search for your new action/program, nothing happens, no new windows open up.

I have submitted a ticket to 'Steelseries' but was wondering if any Win7 users were also using this keyboard on here.




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'Merc Stealth' keyboard - software not working-merc.jpg  
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'Merc Stealth' keyboard - software not working-2058-2512.jpg 
My System SpecsSystem Spec
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23 Sep 2009   #2
Antman

 

Did you install the drivers/apps in compatibility mode?
My System SpecsSystem Spec
23 Sep 2009   #3
A320

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Antman View Post
Did you install the drivers/apps in compatibility mode?
negative. Do I know uninstall and reinstall the software by right clicking and selecting this option?
My System SpecsSystem Spec
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23 Sep 2009   #4
Antman

 

Quote   Quote: Originally Posted by A320 View Post
Quote   Quote: Originally Posted by Antman View Post
Did you install the drivers/apps in compatibility mode?
negative. Do I know uninstall and reinstall the software by right clicking and selecting this option?
Use whatver uninstall method the software might provide, or control panel.

Following that, make sure the driver is uninstalled in Device Manager/Merc Keyboard/Uninstall.

Boot.

Right click the setup file for Compatibility. I have no idea how the driver installs. It may be a part of the software install, but it would be nice if the driver extracts to a folder so that it could be installed in compat mode for sure.
My System SpecsSystem Spec
23 Sep 2009   #5
A320

Win 7 Ultimate x64
 
 

Well I uninstalled the software using revouninstaller, cleaned up all traces and registry entries. Re-installed it using compatibility mode, it suggested WinXP SP2 but after installation there are no changes, the behavior is still the same. I believe the driver is bundled in the software installer.

I did not reboot after the uninstall, only after re-installing.
My System SpecsSystem Spec
23 Sep 2009   #6
Antman

 

Well, that was the limit of my usefulness.

A320 - Dingoo or Airbus?
My System SpecsSystem Spec
23 Sep 2009   #7
A320

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Antman View Post
Well, that was the limit of my usefulness.

A320 - Dingoo or Airbus?
Airbus



My office of employment!

Thanks anyway for the help and quick reply. We'll see what 'steelseries' has to say about this. Googling the issue results in a thread elsewhere with someone experiencing the same issue.
My System SpecsSystem Spec
23 Sep 2009   #8
Antman

 

I worked with the Ashburn and Reston facilities for a few months on the BlackBerry server upgrade a few years back. Just before Vista rolled out.
My System SpecsSystem Spec
23 Sep 2009   #9
A320

Win 7 Ultimate x64
 
 

That's in Virginia no?
My System SpecsSystem Spec
23 Sep 2009   #10
Antman

 

Yes.

At another forum, where I have been a member for many years, I use the pic of the Exchange Server admin as my user pic. We're tight and he thinks it's funny. Considering the radical difference in our appearance and heritage. He's a hardcore gamer.
My System SpecsSystem Spec
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 'Merc Stealth' keyboard - software not working




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