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Windows 7: CD in a DVD reader

02 Nov 2012   #11
RonBin79

Windows Seven Premium
 
 
CD in a DVD Reader - Britton30

Thanks for your response, much appreciated. I am trying to find out how, if DVD/ CD Rom R/W goes AWOL again to get it back without having to phone Dell Tech Support in India and pay 29-00. I did so last night and their Tech guy (in India) was magic and had it all sorted out in a few minutes by taking remote control of my computer. I suspect something like that is not possible via WF7, but is there not another way of solving the problem please and if so, what is it and how do I go about it??

Regards,

RonBin79


My System SpecsSystem Spec
.
02 Nov 2012   #12
fireberd

Windows 10 64 bit
 
 

The fix depends on what the actual problem is.

Since you have a Dell XPS8300 (not XP8300 that you list in the My System Specs), there is a Dell users forum with some very knowledgeable users helping users (and its free). That is a good resource to get problems resolved.

Support Forums - Dell Community
My System SpecsSystem Spec
02 Nov 2012   #13
RonBin79

Windows Seven Premium
 
 
Fireberd

Thanks for that, I will have a looksee. I don't remember quoting any computer identity code but it must have come from somewhere. How did you find out I had an XPS8300 and not an XP8300?? Not a problem for me however, it is strange and if you know that much, what else do you know about?

RonBin79
My System SpecsSystem Spec
.

02 Nov 2012   #14
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Yes RonBin79,

We have members that can take control of your computer to help fix it. We use a program called TeamViewer.

Here is my tutorial on it.

TeamViewer


" Doc "
My System SpecsSystem Spec
02 Nov 2012   #15
RonBin79

Windows Seven Premium
 
 
Team Viewer - Doc

Thanks for that Doc, I have printed the tutorial and will have a look at it to make sure I get the installation correct. Not being a computer buff, I want to make sure I get it all right.

Does this mean that if I get another DVD/CD Rom Driver hiccup I would be able to let someone who knows about these things take control of my computer and sort it out please?? Are there many people who participate in WF7 who will do this sort of thing??

RonBin79
My System SpecsSystem Spec
02 Nov 2012   #16
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I believe I just saw a TeamViewer session going on in another thread just a couple of minutes ago.
Yes there are a lot of us here experienced in helping this way
My System SpecsSystem Spec
02 Nov 2012   #17
RonBin79

Windows Seven Premium
 
 
Doc

That's nice to know Doc, is there any special way of finding out who they are or do they just step forward and tell you they can do a remote fix??
My System SpecsSystem Spec
02 Nov 2012   #18
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

They will usually just step forward after they have read & analyzed a post, therefore feeling confident they can help you quickly this way.
My System SpecsSystem Spec
02 Nov 2012   #19
RonBin79

Windows Seven Premium
 
 
Doc

That's fine although I must say I have never been offered that facility before and never knew such a thing happened on this forum, it's great news and thanks for all your help.
Regards,
RonBin79 (now 80 and getting older by the day!!)!!
My System SpecsSystem Spec
05 Nov 2012   #20
RonBin79

Windows Seven Premium
 
 
CD in a DVD Rom - FireBerd

I have downloaded Team Viewer and as you will no doubt have seen, have got the problem sorted. Having said that, it has happened before and I don't know why, another mystery. I would like to thank you though for your help and advice and yes, you were absolutely right, I do have an XP8300, I found the Service Tag and all the data stuck to the top of the computer case!

Thanks again.

Best wishes,

RonBin79
My System SpecsSystem Spec
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 CD in a DVD reader




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