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Windows 7: Ever since Installing LaCie ext HD, loosing USB's on restart.

03 Nov 2012   #1
mrbreezeet1

win 7 Home Premium bit. 64
 
 
Ever since Installing LaCie ext HD, loosing USB's on restart.

anyone know why I am loosing my USB ports. I restarted, before that I tried to do the "safely remove hardware" command, but It kept telling me LaCie was in use. But I didn't have anything open, Not as far as I could tell.
so I got tired of it and just shut the power.
Made the "doorbell sound"
went to restart, I had no mouse. Tried restart again, still no mouse, wireless or wired.
So l un pluged my keyboard (it was still working) and went to device manager,
and of course had about 4 or 5 flags beside the USB lines.
remover them/check for new hardware, they reinstalled, all is working now.
But do you think just shutting off the LaCie is what caused the USB ports loss?
This thing is driving me nuts, I'm ready to throw it out the window, and go back to XP.

I set the properties for the external to faster performance, disable the Quick Removal of USB Devices/enable Write Caching, So I have to use "safely remove hardware".
But it kept giving me the "it was being used" error, try latter.
I finally got it to tell me it was safe to remove, and shut it off, but every time I restart , it knocks out several of my USB ports.
I am beginning to wonder if this ext. HD is just not compatible with my system.

Thanks,
Tony


My System SpecsSystem Spec
.
04 Nov 2012   #2
mrbreezeet1

win 7 Home Premium bit. 64
 
 

Any Ideas?
This thing is pissing me off.
I installed AMD chip set drivers, no help. this page.
Original AMD Chipset Driver | HP® Support

Ran this MS fix this page, no help.
Tips for solving problems with USB devices

Un checked "allow this device to shut down to save power" in USB root hub, No help, They even seemed to re check them self after shutdown/restart.
Guess I'll have to uninstall/reinstall USB drivers every time I re start.
My System SpecsSystem Spec
04 Nov 2012   #3
mrbreezeet1

win 7 Home Premium bit. 64
 
 

system restore back to Oct.30 did not help either.
My System SpecsSystem Spec
.

05 Nov 2012   #4
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Hi Tony,
I have had exactly the issue you have and it was caused by a defraging program locking the USB drive. I suggest you boot up and shut down your computer without the external drive plugged in to verify the USB mouse and keyboard are working OK.
This program may help you out by stopping the drive before you unplug it. Safely Remove Hardware better alternative

The other thing you could try is to shut down and reboot the PC when unplugging the hard drive. That usually takes care of misbehaving USB drives.
My System SpecsSystem Spec
05 Nov 2012   #5
mrbreezeet1

win 7 Home Premium bit. 64
 
 

Yes, I did remove (Un-Plug) the external HD before restarting the system, and it still knocks out the USB ports.
As far as shutting down the external, I think the last few times, it was OK, but the external LaCie has a shut down or sleep mode, so I only need to shut it off when I power down the computer.
So it looks like the computer is now locking or messing up the USB ports on restart all by it self.
The External may have started all this, I don't know.

I have read something about deleting upper and lower USB filters from the registry, but am a little leery, as I thought I read else where this was not a good Idea.

everything is working fine once I remove and let windows reinstall the drivers for the affected USB ports.
But I hate to have to do it all the time. It does not knock out my wireless mouse, so that in what I use to get the USB drivers back.
It knocks out my keyboard and my wired mouse, and the one my camera cord is plugged into, and maybe the external hard drive USB port also.

It was funny too, when I 1st got this ext. HD, I could not get windows to see it, turned out I had to plug into either the front two USB ports, or the 2 rear ones, Bottom 2 only, Top 2 rear would not work, although my mouse and camera would work on the top rear ones.
I have pretty well been fighting with this thing one way or another, (first the install trouble, now the USB getting knocked out thing) since I installed the ext. HD.
Thanks,
Tony
My System SpecsSystem Spec
05 Nov 2012   #6
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Does your external hard drive have its own separate power supply? If no, that is the problem, too much power drawn on the 5volts USB supply.
You may have to wait for some USB registry guys to look into this and advise you.
My System SpecsSystem Spec
05 Nov 2012   #7
mrbreezeet1

win 7 Home Premium bit. 64
 
 

Sorry, forgot to mention that, yes, It does have its own separate power supply.
My System SpecsSystem Spec
05 Nov 2012   #8
mrbreezeet1

win 7 Home Premium bit. 64
 
 

just called HP, I still have warranty Tech support, all he could offer was re install OS.
I never made my Image. So if I do that, will have a lot of programs to re install, and all the updates.
Would still like to find a fix if possible.
My System SpecsSystem Spec
05 Nov 2012   #9
mrbreezeet1

win 7 Home Premium bit. 64
 
 

Well all seems well. read up on the delete upper and lower USB filters, and decided to try it.
it was this string,
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000
The upper filter,refferenced LaCie, ............."UpperFilters"="LaCieUSBFilter"
and there was no lower filter.
I deleted "UpperFilters"="LaCieUSBFilter" restarted, and had all my USB ports working from the get go.
Turned on the ext. hard drive, transferred some files, used the "safely remove hardware" option, was told OK to remove,restarted and all was well again. I went back to regedit, and the "UpperFilters"="LaCieUSBFilter" was not back in there.
Only thing I did notice, I had changed in device manager, I set the policies for the external to faster performance, disable the Quick Removal of USB Devices/enable Write Caching, So I would have to use "safely remove hardware".
But it reverted back to default of "Quick removal". Thought best to leave well enough alone.
like l said , safely remove hardware seems to be working OK now, and the USB's are not being knocked out, so it seems to be OK.
I don't know what the high and low filters are, or more so, why it refereed to the LaCie, or why ""UpperFilters"="LaCieUSBFilter" was put in there before, and it is not now, but just hope things continue to operate smoothly with this system.
Have to do my back up here soon. Just moving a few things to the Lacie so my Image does not have a bunch of data that don't need to be on there. Glad I didn't reformat back to the HP system as it was when I 1st got it.
Thanks,
Tony
My System SpecsSystem Spec
06 Nov 2012   #10
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Glad you got it fixed. So it was some wonderful setting in the registry that screwed things up. One to remember in case it somehow does it again.
My System SpecsSystem Spec
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 Ever since Installing LaCie ext HD, loosing USB's on restart.




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