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Windows 7: On mouse moven the mouse pointer gets stuck randomly


18 Nov 2012   #1

Windows 7 Ultimate
 
 
On mouse move, the mouse pointer gets stuck randomly

Hello,

I'm a computing science engineer, and there is something that is driving me nuts in one of my PCs.
This one runs Windows 7 ultimate 32, but the issue was the same with Vista (this is why I have upgraded this machine to 7)
This is a desktop PC with ASUS mother board.
I spend a lot of time googling this question, but I could not find any answer that could solve the issue.
The mouse of this PC get stuck in a random fashion..
I have test with 5 different mouse brand, wireless, not wireless ... no way to get rid of the issue ...
I put the mouse into another USB PCI card : same behavior
Checked device manager, all Ok
Checked IRQ, all OK
Windows logs : all fine, even not a warning.

The mouse uses the generic microsoft driver

ie :
mouclass.sys 06/21/2006
mouhid.sys 06/21/2006
version is 6.1.7600.16385


Any idea to get rid of it ? This is very annoying.

Thanks


My System SpecsSystem Spec
.

18 Nov 2012   #2

Windows 7 Professional x64
 
 

What kind of hard drive do you have, HDD or SSD? If the mouse is randomly freezing sometimes that can be the result of a hard drive problem.
My System SpecsSystem Spec
18 Nov 2012   #3

Windows 7 Pro. 64/SP-1
 
 

I will try to help. First off let stick with one mouse that is known to work on another Windows 7 computer. Let us know what mouse that is and how it hooks to the computer. Complete a Windows 7 Update and see if any drivers are indicating needed. Windows 7 comes with just about ever mouse driver that might be needed.
Please explain what you mean by a sticking mouse.
To help us help you please do this.
System Info - See Your System Specs
You could also use this.
Speccy - System Information - Free Download
My System SpecsSystem Spec
.


18 Nov 2012   #4

Windows 7 Ultimate
 
 

Quote:

What kind of hard drive do you have, HDD or SSD? If the mouse is randomly freezing sometimes that can be the result of a hard drive problem.
This is HDD disk not SDD.
What kind of hard drive issue ?
I have the feelling that this is bound to disk access , but I dannot say for sure (i cannot see the HDD LED ).
My System SpecsSystem Spec
18 Nov 2012   #5

Windows 7 Ultimate
 
 

Quote:
First off let stick with one mouse that is known to work on another Windows 7 computer. Let us know what mouse that is and how it hooks to the computer.
I tried many mices , logitech, microsoft, no brand, wireless, not wireless. All these mices works well with other computers...

Quote:
Complete a Windows 7 Update and see if any drivers are indicating needed. Windows 7 comes with just about ever mouse driver that might be needed. .
I did upgrades, No mouse drivers updates, this is the same for ages, (I have other PC having the same driver date)


Quote:
Please explain what you mean by a sticking mouse.
The user moves the mouse and the mouse does not move, and then it moves suddenly ...
Stuck time are 1s to 0.1s, this is not total freeze.
like mouse IRQ are simply ignored by the OS
My System SpecsSystem Spec
18 Nov 2012   #6

Windows 7 Ultimate SP1 x64
 
 

can you try going to start, search "mouse" and open up the pointer options, should look like this:
Name:  Capture.PNG
Views: 8
Size:  43.1 KB
Make sure the speed is around the center of the scale and enhance pointer precision is selected.

Other things to note, which has been brought up already is the HDD possibly failing.

Also how much free ram is available when you look in the Task Manager? Is there any application using high cpu % over a long period of time?


My System SpecsSystem Spec
18 Nov 2012   #7

Windows 7 Ultimate
 
 

- Mouse panel :-)))))) I know it , no hope from this side... forget :-)

- HDD possibly failing : i should see something into windows logs : nohing, no HDD timeout

- This is a 2Gb ram system -no so much- but I do not see any relationship, except page pooling and HDD failure ?

- CPU% is low, but I need to check when this is happenning (this is a 2 core CPU system), may be too high kernel times ? but it also happenned once into a i7 and 8Go ram 8 core system, but it dissapeared (not THIS pc I'm talking about)
My System SpecsSystem Spec
19 Nov 2012   #8

Windows 7 Ultimate SP1 x64
 
 

Quote   Quote: Originally Posted by alphonse777 View Post
- HDD possibly failing : i should see something into windows logs : nohing, no HDD timeout
The windows log may not show it actually! I was hoping if you could look at the S.M.A.R.T. Data, or test the hdd with a utility such as PartedMagic.
If you are interested in using Parted Magic to check the HDD health, just let me know and I will guide you through it.

Quote   Quote: Originally Posted by alphonse777 View Post
- This is a 2Gb ram system -no so much- but I do not see any relationship, except page pooling and HDD failure ?
Well, the reason I ask is because of Paging File, where if the computer is running low on RAM, it will swap some memory contents to the hard drive. So if the Hard drive is dying, this would also make the system slow and unresponsive.

Quote   Quote: Originally Posted by alphonse777 View Post
- CPU% is low, but I need to check when this is happenning (this is a 2 core CPU system), may be too high kernel times ? but it also happenned once into a i7 and 8Go ram 8 core system, but it dissapeared (not THIS pc I'm talking about)
Hmm, usually if there is no resource intensive application running, this shouldn't happen.


First can you start by posting the system specifications as instructed by Layback Bear.
Then we will be able to know what type of HDD it is.
My System SpecsSystem Spec
19 Nov 2012   #9

Windows 7 Ultimate
 
 

The motherboard is ASUS P5V-X SE
CPU is E4500

Disk #1



Disk #2



Disk #3



When looking closer to the disk #2 that is the weakest of all ->




My System SpecsSystem Spec
19 Nov 2012   #10

Windows 7 Ultimate SP1 x64
 
 

Do you know which drive you have the OS installed on?
My System SpecsSystem Spec
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 On mouse moven the mouse pointer gets stuck randomly




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