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Windows 7: HP Officejet 4500 G510g-m is not detected by HP software


20 Nov 2012   #1

Windows 7 Ultimate x32
 
 
HP Officejet 4500 G510g-m is not detected by HP software

Hi everybody

I recently bought HP Officejet 4500 G510g-m, tried to install on windows 7 from HP installation cd-rom was not detected, d/led fresh setup file from HP website also failed to detect, from pc tried to add network printer easiely detected, I can now print direct from pc to printer, it is listed on devices and printers, also detected on my daughter laptop using same HP installation cd. on my pc It is found as webpage by this address : http://192.168.1.30/index.htm?cat=network&page=wi​redIfc

I need to install HP installation software for scanning and other options.


Please help

Thanks.

My System SpecsSystem Spec
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21 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Is this printer connected directly to your PC by USB cable?
If not, are you connecting to it through a wired network or wirelessly?
My System SpecsSystem Spec
21 Nov 2012   #3

Windows 7 Ultimate x32
 
 

Hi.

It is not connected to pc by usb, It is wired connected to router.

Thanks and regards.

Quote   Quote: Originally Posted by TVeblen View Post
Is this printer connected directly to your PC by USB cable?
If not, are you connecting to it through a wired network or wirelessly?
My System SpecsSystem Spec
.


21 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You may need to connect it to the PC with USB to install the software, then move it back to the router afterward.

I do not see a Network Driver for that unit which would automate the network installation process. So I believe they want you to install the printer directly with that driver. Unless during the installation you see a window where you can point to the printer's location on the network.
My System SpecsSystem Spec
18 Jul 2014   #5

Windows 7 64-bit
 
 

This is going to sound rediculous, but it's worked perfect for me, a number of times.


The error is usally when one of my users has had a new laptop and they've plugged their HP Officejet 4500 g510g-m in without calling me first, so i can get them to ONLY plug it in during the install. If they do, we usually just buy a new printer. This is the single worst printer i have ever tried to install in my entire life (and i've done a few). Why it would cease to work on something as trivial as this is, is a result of extremely poor design.

What i have found works (discovered purely by mistake because i installed the wrong driver) is below. The instructions below are the exact same environment as what happened to me the first time it worked, and i do it this way all the time now:


Note: Please bear in mind that this has only been tried in situations where the install program tells you to connect the printer and when you do, nothing changes. The screen just keeps telling you to plug it in. Usually as a result of plugging it in at some other time without running the install program first. For other situations, i dont know.


1. Unplug the printer from the laptop


2. Download the WRONG driver (i install the same driver i accidentally installed the first time which was the fully featured software for the HP Officejet 4500 g510a-f for Windows 7 64-bit (i believe this is the wireless model). Link here - Software & driver downloads HP Officejet 4500 Desktop All-in-One Printer - G510a | HP® Support


3. When it tells you to plug in the printer, plug it in. It wont work. Use Task Manager to end the install (another poor design). Do this by right clicking the task bar, click Task Manager, click the applications tab, right-click the installer and click Go To Process... then click End Process. Also end anything else that begin with hpz (or just hp), they should all be on top of each other in the list. Leave the printer plugged in


4. Donload the CORRECT driver (HP Officejet 4500 g510 g-m) from here: Software & driver downloads HP Officejet 4500 All-in-One Printer - G510g | HP® Support and extract/install it as normal.


5. When it gets to the "Connect your printer" section, IT WILL JUST WORK. Give it a maximum of 3 minutes (sometimes it takes that long to detect the fact you've plugged it in, depending on your computer speed/ USB speed etc. i've found).


This is the only thing i've found that works. You're welcome :-)
My System SpecsSystem Spec
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 HP Officejet 4500 G510g-m is not detected by HP software




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