HP 1020 printer won't print

Running Windows 7 32-bit with a laserjet 1020

printer stopped working. Uninstalled - reinstalled with original install disk. Re-re-installed with updated drivers. Changed printer cable. Tried uninstalling then reinstalling a different laserjet 1020 (ie different printer - same model).

would not print.

If I try to print - the job goes to the queue, and sits there - because 'work offline' has somehow become checked.
un-checking 'work off-line' causes an error
running troubleshoot fixes the error by removing the job from the queue and re-checking 'work off-line' .

in each case there are files windows designates as 'shockwave flash objects' (I'm guessing the designation is incorrect and these are actually the print jobs). Shutting down the spooler - deleting these objects and turning the spooler back on doesn't seem to help.


I installed the 1020 printer to another windows 7 32-bit computer and it works fine. So there seems to be some problem with this particular Windows machine which is preventing the printer from working. Any known software conflicts?

Hi,

If lately you started facing the issue, I would suggest doing a system restore which could fix issue. In order to know how to do system restore, go to the URL mentioned which will guide step by step:http://windows.microsoft.com/en-US/windows7/products/features/system-restore

If the issue still persists try creating a New User account. You can refer to the URL mentioned which will guide you in creating a New User account:
http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

Keep us posted

Tried updating the driver (got the latest drivers when I re-re-installed) and sadly, there are no restore points to revert back to.

However. As the Flash 11 plugin was the last thing installed before all this madness - I uninstalled Flash and the printer now prints. However, I need to get Flash and the printer to both work.

thanks for the help