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Windows 7: Touchpad not working after Internet Explorer 9 install Sony Vaio

17 Dec 2012   #1
Teckniqs

Windows 7 Ultimate x32
 
 
Touchpad not working after Internet Explorer 9 install Sony Vaio

Hi all, I recently got hold of a used Sony Vaio VGN-N29VN laptop, everything was working fine until I updated IE from 8-9 and now the touchpad doesn't work!! It works briefly before Windows 7 has fully loaded up on the loading screen but as soon as the desktop appears it stops.

Please help.


My System SpecsSystem Spec
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17 Dec 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello Teckniqs and welcome to Seven Forums.

See if you can access the Advanced Boot Options menu at startup. Does the touchpad work?

Advanced Boot Options

If yes, select Safe Mode and then access the Vaio Control Center. Make sure Pointing Device is enabled.

(Click Start > All Programs > Vaio Control Center > Keyboard and Mouse > Pointing Device > Enable > Apply > OK.)

-vaio-control-center.jpg

You could also try to access Device Manager through control panel > device manager. Then expand "Mice and other pointing devices" > right-click on the pointing device > select Update driver.

How Do I Open Device Manager in Windows 7?

-devmgr.jpg

You may need an external USB mouse if Safe Mode wont allow touchpad to work.

Of course, you could also uninstall IE9 (at least temporarily) and that should automatically reinstall IE8. You can troubleshoot issues using IE8 and then try reinstalling IE9.

Internet Explorer 9 - Uninstall


My System SpecsSystem Spec
17 Dec 2012   #3
Teckniqs

Windows 7 Ultimate x32
 
 
I am very grateful!

Thank you very much, I followed the steps and it has worked!!

I appreciate your kind help!

Touchpad was working on Safemode so I simply uninstalled pointing driver and it asked me to restart so I did, I forgot to push F8 in time and it loaded up to normal Windows and the touchpad was working, it then automatically installed the driver without me doing anything with a speech bubble message on the taskbar to notify me, it then asked me to reboot, I did and it's working fine!

You know your stuff!!
My System SpecsSystem Spec
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17 Dec 2012   #4
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

That's fantastic news. Glad you got things sorted out. Thanks for posting back!
My System SpecsSystem Spec
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 Touchpad not working after Internet Explorer 9 install Sony Vaio




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