I had noticed that while i was playing a game that my escape key was not working inside of the game. I found this odd so I exited the game and opened google chrome. After doing so I realized the other keys on my keyboard were not working as well. I decided to restart my computer to see if that would fix the issue. When my computer loads up the only key that responds is the backspace key, and it just seems to enter a random letter into my password for my login. I tried using a different keyboard and booting into safe mode but neither worked. Any ideas how to solve this issue?
Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
I had noticed that while i was playing a game that my escape key was not working inside of the game. I found this odd so I exited the game and opened google chrome. After doing so I realized the other keys on my keyboard were not working as well. I decided to restart my computer to see if that would fix the issue. When my computer loads up the only key that responds is the backspace key, and it just seems to enter a random letter into my password for my login. I tried using a different keyboard and booting into safe mode but neither worked. Any ideas how to solve this issue?
F8 on boot to enter safe mode doesn't work as well? It did before? Can you enter BIOS?
Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
I can enter safe mode, but it still requires me to enter a password for my account, which I can't do
So F8 on boot work?! I thougth none of the keys (except backspace) did work(?)
Press F8 on boot. Now select "repair my computer". follow instructions. Can you enter password there? If so click "command prompt" on this screen. Does keyboard work now?
Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
I got into the System Recovery Options where it shows my username and tells me to enter a password, but the only keys that work are backspace which seems to type some letter, z clears all the letters typed, and when I press r and y together it types a character as well. However I can't see what any of these characters are.
What keyboard layout do you select after "repair your computer"? (first screen after that)
On normal logon screen it's as well selectable. Click keyboard icon in top left of screen
You tried another keyboard as well... both were ps2 keyboards or usb?
Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz