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Windows 7: Only backspace works on startup


17 Dec 2012   #1

64 bit windows 7
 
 
Only backspace works on startup

I had noticed that while i was playing a game that my escape key was not working inside of the game. I found this odd so I exited the game and opened google chrome. After doing so I realized the other keys on my keyboard were not working as well. I decided to restart my computer to see if that would fix the issue. When my computer loads up the only key that responds is the backspace key, and it just seems to enter a random letter into my password for my login. I tried using a different keyboard and booting into safe mode but neither worked. Any ideas how to solve this issue?

My System SpecsSystem Spec
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17 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Open a command prompt. Type the whole alphabet. None of them work? Which ones do work?
Or can't you logon in windows at all?
My System SpecsSystem Spec
17 Dec 2012   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Featureless View Post
I had noticed that while i was playing a game that my escape key was not working inside of the game. I found this odd so I exited the game and opened google chrome. After doing so I realized the other keys on my keyboard were not working as well. I decided to restart my computer to see if that would fix the issue. When my computer loads up the only key that responds is the backspace key, and it just seems to enter a random letter into my password for my login. I tried using a different keyboard and booting into safe mode but neither worked. Any ideas how to solve this issue?
F8 on boot to enter safe mode doesn't work as well? It did before? Can you enter BIOS?
My System SpecsSystem Spec
.


17 Dec 2012   #4

64 bit windows 7
 
 

I can enter safe mode, but it still requires me to enter a password for my account, which I can't do
My System SpecsSystem Spec
17 Dec 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Featureless View Post
I can enter safe mode, but it still requires me to enter a password for my account, which I can't do
So F8 on boot work?! I thougth none of the keys (except backspace) did work(?)

Press F8 on boot. Now select "repair my computer". follow instructions. Can you enter password there? If so click "command prompt" on this screen. Does keyboard work now?
My System SpecsSystem Spec
17 Dec 2012   #6

64 bit windows 7
 
 

I got into the System Recovery Options where it shows my username and tells me to enter a password, but the only keys that work are backspace which seems to type some letter, z clears all the letters typed, and when I press r and y together it types a character as well. However I can't see what any of these characters are.
My System SpecsSystem Spec
17 Dec 2012   #7

64 bit windows 7
 
 

Also my caps lock key still works normally
My System SpecsSystem Spec
17 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What keyboard layout do you select after "repair your computer"? (first screen after that)
On normal logon screen it's as well selectable. Click keyboard icon in top left of screen

You tried another keyboard as well... both were ps2 keyboards or usb?
My System SpecsSystem Spec
17 Dec 2012   #9

64 bit windows 7
 
 

I am selecting US for the keyboard format and I think I only have usb ports on my motherboard, I've tried every single one and none work

(I have ps2, I just dont use them becasue I have no ps2 keyboard)
My System SpecsSystem Spec
17 Dec 2012   #10

64 bit windows 7
 
 

Both keyboards were usb, one keyboard requires two usb ports and the other only requires one
My System SpecsSystem Spec
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 Only backspace works on startup




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