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Windows 7: Logitech Webcam C170 won't work on my PC but works on others

26 Dec 2012   #1
chriskalos

Windows 7 Home Premium 64bit
 
 
Logitech Webcam C170 won't work on my PC but works on others

Ok so I bought a Logitech Webcam C170 a few days ago and it just won't work. When I plug it in it just plays the "device failure" sound and doesn't light up the LED on the camera like it's supposed to do. On other computers it works. I have installed the drivers and software for the webcam.

Here are some screenshots of what happens (In Greek, I am so sorry):

What happens:


What is supposed to happen (What happens on other computers):


Please tell me if you need any more info.


My System SpecsSystem Spec
.
26 Dec 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Make sure you have the latest driver version (2.51.828.0 dated Oct 8, 2012) and the correct bit-ness for your computer, Chris. (Your specs show you have Windows 7 64-bit installed.)

Support + Downloads: Webcam C170 - Logitech

If problems continue, open Device Manager and make sure the webcam is being recognized (probably listed under Imaging Devices.)
My System SpecsSystem Spec
26 Dec 2012   #3
chriskalos

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Make sure you have the latest driver version (2.51.828.0 dated Oct 8, 2012) and the correct bit-ness for your computer, Chris. (Your specs show you have Windows 7 64-bit installed.)

Support + Downloads: Webcam C170 - Logitech

If problems continue, open Device Manager and make sure the webcam is being recognized (probably listed under Imaging Devices.)
1. It is NOT getting recognized. That's why I posted this thread, but I forgot to include that.

2. I have the latest version of the drivers and software.

3. Is there a 64x version? I don't see it anywhere...
My System SpecsSystem Spec
.

26 Dec 2012   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I didn't actually try the download but there appears to be two versions.

Logitech Webcam C170 won't work on my PC but works on others-c170.jpg


My System SpecsSystem Spec
26 Dec 2012   #5
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

marsmimar is right there is a 32 bit version and a 64 bit version...make sure your downloading the right version for your system.
My System SpecsSystem Spec
27 Dec 2012   #6
chriskalos

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by marsmimar View Post
I didn't actually try the download but there appears to be two versions.

Attachment 247328
Quote   Quote: Originally Posted by bassfisher6522 View Post
marsmimar is right there is a 32 bit version and a 64 bit version...make sure your downloading the right version for your system.
Turns out I was downloading the 64x version, but it installs in "Program Files (x86)"! What the heck! This situation is very f***** up... I will probably change my webcam at the store today. Also, here's the thing: On other PCs it installs automatically without the download of any software or drivers and it works. My PC can't find it in Windows Update!!!
My System SpecsSystem Spec
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