| Windows 7: Windows has detected a hard disk problem. Hard drive failing? |
28 Dec 2012
|
#1 | | W7 Home Premium x64 SP1 Melbourne, Australia |
Windows has detected a hard disk problem. Hard drive failing? Hey there guys, about six months ago I started receiving an error every few days on my computer on boot, and it was something along the lines of: 'pxe-rom: Check cable connection!'. To fix it I just used my Windows 7 install CD and it was fine, until whenever it'd happen again. Now, just about three days ago an error popped up that said 'Windows has detected a hard disk problem'. The hard drive is a 640 GB Toshiba MK6465GSXN. Anyway, after getting that message I quickly backed up all of my important documents and stuff onto an external HDD. It was also very slow, slower than my computer had ever been. So, I decided to do a clean install since scans with Malwarebytes and AVG detected nothing. And then, once it finished, it popped up the error message again?! I have noticed that the slowness has gone, but I'm not installing any programs in case it does fail. I am wondering that maybe the 'check cable connection' error was telling me something, but I didn't think anything of it. So, does it sound like I need to get a new hard drive?
EDIT: I bought a new hard drive, fixed!
Last edited by gln2d3; 08 Jan 2013 at 02:18 AM..
| My System Specs |
| System Manufacturer/Model Number Toshiba Satellite L650D OS W7 Home Premium x64 SP1 Motherboard Toshiba Memory AMD Phenom(tm) II P960 Quad-Core Processor (4 CPUs), ~1.8GHz Graphics Card ATI Mobility Radeon HD 5650 Sound Card Speakers (Conexant CX20671 SmartAudio HD) Monitor(s) Displays LP156WH2-TLAA Screen Resolution 1366 x 768 Keyboard Standard PS/2 Keyboard Mouse Logitech M325 PSU Toshiba Case Glossy Black Finish Cooling Toshiba Fans Hard Drives Hitachi 1TB 2.5 Internet Speed 8.70 Mbps Other Info InsydeH2O Version 1.80 |
28 Dec 2012
|
#2 | | Windows 7 Ultimate SP1 X64/ linux in VM NW Florida |
In many cases, that is Windows way of saying your hard drive is in imminent danger of failing. Of course there could be other problems, but windows will usually detect it first. A tutorial that may help is simple to use, but may take a while. Disk Check I would also get the Manufacturer's hard drive diagnostic program to check the drive. You were wise to back up all of your personal information. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built- Always under construction OS Windows 7 Ultimate SP1 X64/ linux in VM CPU Intel i7-3770K Motherboard Asus Maximus V Extreme Z77 Memory 8GB G.Skill Ripjaws Z DDR3-2400 (2X4GB) Graphics Card EVGA GTX 670 SC 4GB Sound Card On Board Monitor(s) Displays Asus 24" LCD Screen Resolution 1920X1080 Keyboard Logitech G510 Mouse Logitech G500 PSU CORSAIR AX850 Case Cooler Master HAF X Cooling Custom Water Cooling Hard Drives Samsung 840 Pro 256 GB, Samsung 840 Pro 256 GB, Samsung 830 256GB, Samsung HD103SJ 1TB . External HD- Black X dock esata 1TB Samsung Spinpoint, Rosewill USB 3.0 dock 1TB Samsung Spinpoint Internet Speed carrier pigeon speed Antivirus MSE/MBAM Browser ie8 Other Info 2nd Rig,Windows 7 Ultimate SP1 X64, i7-2600K, Asrock P67 Extreme 4, 8GB DDR3-2133, HAF XM case, Noctua NH-D14, Gigabyte HD6950 OC 1GB, 2 X Crucial M4 128GB, Asus 24" LED.
Laptop- Samsung RF711-SO1 17" i5-2310M, 8GB DDR3-1333, Crucial M4 and OCZ vertex2, Nvidia GT540M.Win 7 HP X64 SP1. |
28 Dec 2012
|
#3 | | W7 Home Premium x64 SP1 Melbourne, Australia |

Quote: Originally Posted by essenbe In many cases, that is Windows way of saying your hard drive is in imminent danger of failing. Of course there could be other problems, but windows will usually detect it first. A tutorial that may help is simple to use, but may take a while. Disk Check I would also get the Manufacturer's hard drive diagnostic program to check the drive. You were wise to back up all of your personal information. Oh yeah, I forgot to mention that I did use check disk and it said the drive was healthy. I had both of the options ticked. But I'll try the Toshiba diagnostic thing.
Edit: That one I found doesn't support Toshiba, I read. I found another one called Disk Checkup. I'll try that. | My System Specs | | System Manufacturer/Model Number Toshiba Satellite L650D OS W7 Home Premium x64 SP1 Motherboard Toshiba Memory AMD Phenom(tm) II P960 Quad-Core Processor (4 CPUs), ~1.8GHz Graphics Card ATI Mobility Radeon HD 5650 Sound Card Speakers (Conexant CX20671 SmartAudio HD) Monitor(s) Displays LP156WH2-TLAA Screen Resolution 1366 x 768 Keyboard Standard PS/2 Keyboard Mouse Logitech M325 PSU Toshiba Case Glossy Black Finish Cooling Toshiba Fans Hard Drives Hitachi 1TB 2.5 Internet Speed 8.70 Mbps Other Info InsydeH2O Version 1.80 |
28 Dec 2012
|
#4 | | W7 Home Premium x64 SP1 Melbourne, Australia |
OK I did the SMART Info thing, this is what it says:*** DiskCheckup V3.1 Build: 1005 Report ***
SysInfo DLL Version: SysInfo v1.0 Build: 1028
Time of export: 17:56:16 28-Dec-2012
Device information:
Device ID: 0
Interface: SATA
Device Capacity: 610477 MB
Serial Number: Z0N2S19HS
Model Number: TOSHIBA MK6465GSXN
SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 50 0 N.A.
2 Throughput Performance OK 100 100 50 0 N.A.
3 Spin Up Time OK 100 100 1 2122 N.A.
4 Start/Stop Count OK 100 100 0 4014 N.A.
5 Reallocated Sector Count FAIL 8 8 50 2031 N.A.
7 Seek Error Rate OK 100 100 50 0 N.A.
8 Seek Time Performance OK 100 100 50 0 N.A.
9 Power On Time OK 89 89 0 4678 N.A.
10 Spin Retry Count OK 180 100 30 0 N.A.
12 Power Cycle Count OK 100 100 0 3998 N.A.
191 G-sense Error Rate OK 100 100 0 63 N.A.
192 Power off Retract Count OK 100 100 0 35 N.A.
193 Load Cycle Count OK 95 95 0 54450 N.A.
194 Temperature OK 100 100 0 38 C N.A.
196 Reallocation Event Count OK 100 100 0 245 N.A.
197 Current Pending Sector Count OK 100 100 0 0 N.A.
198 Uncorrectable Sector Count OK 100 100 0 0 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.
220 Disk shift OK 100 100 0 8287 N.A.
222 Loaded hours OK 93 93 0 3039 N.A.
223 Load/Unload retry count OK 100 100 0 0 N.A.
224 Load friction OK 100 100 0 0 N.A.
226 Load-in Time OK 100 100 0 211 N.A.
240 Head flying hours OK 100 100 1 0 N.A.
It's sort of hard to see, but the Reallocated Sector Count was the only thing that failed. Hmm... | My System Specs | | System Manufacturer/Model Number Toshiba Satellite L650D OS W7 Home Premium x64 SP1 Motherboard Toshiba Memory AMD Phenom(tm) II P960 Quad-Core Processor (4 CPUs), ~1.8GHz Graphics Card ATI Mobility Radeon HD 5650 Sound Card Speakers (Conexant CX20671 SmartAudio HD) Monitor(s) Displays LP156WH2-TLAA Screen Resolution 1366 x 768 Keyboard Standard PS/2 Keyboard Mouse Logitech M325 PSU Toshiba Case Glossy Black Finish Cooling Toshiba Fans Hard Drives Hitachi 1TB 2.5 Internet Speed 8.70 Mbps Other Info InsydeH2O Version 1.80 |
02 Jan 2013
|
#5 | | W7 Home Premium x64 SP1 Melbourne, Australia |
I don't think my hard drive is going to fail... It's been a week and it's still going. I also haven't received the hard drive error for about 4 days. Should I put my stuff back on now? xD | My System Specs | | System Manufacturer/Model Number Toshiba Satellite L650D OS W7 Home Premium x64 SP1 Motherboard Toshiba Memory AMD Phenom(tm) II P960 Quad-Core Processor (4 CPUs), ~1.8GHz Graphics Card ATI Mobility Radeon HD 5650 Sound Card Speakers (Conexant CX20671 SmartAudio HD) Monitor(s) Displays LP156WH2-TLAA Screen Resolution 1366 x 768 Keyboard Standard PS/2 Keyboard Mouse Logitech M325 PSU Toshiba Case Glossy Black Finish Cooling Toshiba Fans Hard Drives Hitachi 1TB 2.5 Internet Speed 8.70 Mbps Other Info InsydeH2O Version 1.80 |
02 Jan 2013
|
#6 | | Windows 7 Home Premium x64 SP1 QC, Canada |
I wouldn't take any chances. I would NOT put back my personal information on the hard drive. Personally, I would install your softwares only. If the drive fails, the only thing you'll have to deal with is to buy a new hard drive, re-installing Windows and your softwares. What I mean is: keep your data safe!
Another way to check SMART is to download and install SpeedFan and go into the SMART tab and select your hard drive. It has Performance and Fitness gauges and you'll clearly see its state. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Custom build OS Windows 7 Home Premium x64 SP1 CPU Core i7 950 3.06 GHz Motherboard Gigabyte X58A-UD3R Memory Corsair XSM3 6GB 1333MHz DDR3 9-9-9-24 Graphics Card Asus nVidia GeForce GTX460 Factory Overclocked Sound Card HT-Omega Claro 7.1 Monitor(s) Displays Asus VW246H 24" Screen Resolution 1920x1080 Keyboard Logitech K350 Mouse Logitech M510 PSU Xigmatek NRP-PC702 700W (cable hell) Case Lian-Li Lancool PC-K62 Cooling Stock fans for PC case, Cooler Master Hyper N520 for CPU Hard Drives 1x90GB OCZ Vertex 2 SSD (System, internal)
1x1TB Western Digital Green (Internal)
1x1TB Samsung/Seagate 7200RPM (Internal)
1x500GB Hitachi 7200RPM (Internal) Internet Speed 30Mbits dl - 10Mbits up Browser Firefox v20 Other Info Sound system : Eagle Arion ET-AR504LR-BK 35 Watts RMS 2.1
Printer : Samsung ML-2010 Mono
Scanner : Canon Canoscan LiDE 200 |
02 Jan 2013
|
#7 | | Windows 7 Ultimate x64 SP1 Los Angeles, CA, USA |
I second Lebon14, I too wouldn't trust that HDD now even with a 10-foot pole. Look to replace it at your earliest convenience, you're looking at potential data loss here. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number N/A (custom-built) OS Windows 7 Ultimate x64 SP1 CPU Intel Core i7 2700K @ 3.5GHz (TurboBoost disabled) Motherboard ASUS P8Z68-V/GEN3 Memory 16GB (4x4GB) Kingston HyperX DDR3 1600MHz @ 1333MHz Graphics Card Nvidia EVGA GeForce 560 Ti 448 Cores Sound Card Realtek High Definition Audio (motherboard integrated) Monitor(s) Displays NEC Multisync EX231W Screen Resolution 1920x1080 @ 60Hz via DVI-D Keyboard Steelseries 6Gv2 Mouse Steelseries Sensei RAW Glossy, Logitech M500 PSU Corsair Professional Series Gold AX850 Case Antec 300 Cooling Air-cooling Hard Drives 2x Western Digital 1TB SATA3 Caviar Black Internal HDD // 1x WD 500GB USB 3.0 "My Passport Essential" External HDD // 1x WD 1TB USB 3.0 "My Passport Essential" External HDD // 2x WD 2TB USB 3.0 "My Passport Essential" External HDD Internet Speed DSL Antivirus Microsoft Security Essentials Browser Mozilla Firefox, Opera, Chromium, IE9 |
08 Jan 2013
|
#8 | | W7 Home Premium x64 SP1 Melbourne, Australia |
Actually yeah, just yesterday I went out and got a Hitachi 1 TB internal drive, and so far it's great! I've also noticed it is a lot quieter too. So, I would probably consider this solved now 
I have about 130 GB of Steam games, so the 1 TB is great for that.  Just as well I backed them up... | My System Specs | | System Manufacturer/Model Number Toshiba Satellite L650D OS W7 Home Premium x64 SP1 Motherboard Toshiba Memory AMD Phenom(tm) II P960 Quad-Core Processor (4 CPUs), ~1.8GHz Graphics Card ATI Mobility Radeon HD 5650 Sound Card Speakers (Conexant CX20671 SmartAudio HD) Monitor(s) Displays LP156WH2-TLAA Screen Resolution 1366 x 768 Keyboard Standard PS/2 Keyboard Mouse Logitech M325 PSU Toshiba Case Glossy Black Finish Cooling Toshiba Fans Hard Drives Hitachi 1TB 2.5 Internet Speed 8.70 Mbps Other Info InsydeH2O Version 1.80 Windows has detected a hard disk problem. Hard drive failing? problems? All times are GMT -5. The time now is 03:43 PM. | |