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Windows 7: Mouse Freeze on startup

29 Dec 2012   #1
George12

Windows 7 Ultimate 32bit
 
 
Mouse Freeze on startup

When i start the computer i usually need to give between 1 and 5 restarts for the mouse to work.
The keyboard ctrl+alt+delete,arrow keys,enter work,but the alt+tab i saw it didn't work.
No potential harmful applications running at start(not in startup folder/msconfig/registry).
Tried disabling the windows scheduler.

If you can help i would also like a more detailed explanation of the resolving process since i am not so good with computers.Thanks

System Info:
Windows 7 Ultimate 32bit
Gembird Mouse



My System SpecsSystem Spec
.

29 Dec 2012   #2
Saurabh A

Windows 7 64bit
 
 

Hi George,

Please try to use the mouse with another 'USB port'. If the issue persists, try a known-good mouse with the system if available.

You may also try booting into 'Windows' in 'Safe Mode' to check the mouse performance. Also share if you experience issues with the working of other 'USB devices'.

Do reply with the results; would be glad to assist.

My System SpecsSystem Spec
29 Dec 2012   #3
George12

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by Saurabh A View Post
Hi George,

Please try to use the mouse with another 'USB port'. If the issue persists, try a known-good mouse with the system if available.
It's a PS2 mouse so i can't swap locations.

The other USB devices seem ok.
My System SpecsSystem Spec
.


30 Dec 2012   #4
George12

Windows 7 Ultimate 32bit
 
 

Today i needed 2 restarts.
I first loged in Safe Mode, the mouse did not work.
Restarted in normal mode,the mouse did not work.
Restarted again in normal mode,the mouse worked....
My System SpecsSystem Spec
01 Jan 2013   #5
Saurabh A

Windows 7 64bit
 
 

Hi George,

Thank you for the reply.

The intermittent issue with the PS/2 mouse looks unusual; please make sure that the mouse is seated properly. Also examine the connector pins carefully; should not be broken or bent. You may also try the following troubleshooting steps:

- Try using a 'USB mouse', if available; do share if it works fine
- Go to 'Device Manager' > Uninstall the 'PS/2 Mouse' > 'power off' the system > Power it back on > Perform 'Windows Updates' (Windows may proactively reinstall the drivers)

Do reply with the findings; would be glad to assist.
My System SpecsSystem Spec
Reply

 Mouse Freeze on startup




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