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Windows 7: Changed case - Internal USB Card Reader does not work


29 Dec 2012   #1

Windows 7 Ultimate x64 SP1
 
 
Changed case - Internal USB Card Reader does not work

Last night I moved to a new case. Everything is perfect but my internal USB card reader just does not work anymore.
The only difference between the two cases is that the new one has 2 x USB 3.0 and 2 x USB 2.0 in the front panel. The old one had one each.

The reader is recognized and shows in device manager as working properly.
Tried uninstalling and rebooting, it installs OK, but doesn't work.

The USB slot in the reader works just fine.

Memory cards work if they are empty, but if I insert one with JPGs in it, I only see generic icons and when trying to preview them I get the following error:

COM Surrogate has stopped working.

Then Windows Explorer freezes, hangs and restarts.

Any ideas?

Thanks for your help,

J

My System SpecsSystem Spec
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30 Dec 2012   #2
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

Question: Is your USB built in or install in a PCI or PCIe slot? Some USB cards require a power connecter. The add on card in my system has to be connected in order to work.
My System SpecsSystem Spec
30 Dec 2012   #3

Windows 7 Ultimate x64 SP1
 
 

It is installed in an external bay. Doesn't require power connection, powers through USB.
Thanks.
My System SpecsSystem Spec
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30 Dec 2012   #4

Win7 Ultimate X64
 
 

Is it connected to original usb header on mobo, have you tried connecting to different usb header on mobo
Have you tried it without usb3.0 or other usb 2.0 connected
My System SpecsSystem Spec
30 Dec 2012   #5

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Pauly View Post
Is it connected to original usb header on mobo, have you tried connecting to different usb header on mobo
Have you tried it without usb3.0 or other usb 2.0 connected
Thanks Pauly.
Tried switching mobo USB headers. Didn't work.
Will try disconnecting front panel USB 3.0 and 2.0 and update.
Thanks again.
My System SpecsSystem Spec
31 Dec 2012   #6

Windows 7 Ultimate x64 SP1
 
 

Tried disconnecting front panel USB. Didn't work.
Any other suggestions?
Thanks,
J
My System SpecsSystem Spec
31 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Try this thread, in particular post #7 COM Surrogate Windows 7 64bit
My System SpecsSystem Spec
31 Dec 2012   #8

Windows 7 Ultimate 64 bit
 
 

Silly question; are you sure you have the card reader plugged into the right usb header? Some screen shots would help out a lot in this case.

I know from experience with my card reader, it has a 4 pin connection, where my mobo haeaders has 4/5 pin connections. I had it on a 5 pin and didn't work, then move to a 4 pin and didn't work then switched around the 4 pin (card reader connection) and bingo it worked...something to look into.
My System SpecsSystem Spec
31 Dec 2012   #9

Windows 7 Ultimate x64 SP1
 
 

Essenbe, Bassfisher,
I swapped to an external USB card reader I had laying around and it works great. No errors whatsoever and much faster that the internal one.

@ Bassfisher: Yeah, I'm plugged to the correct header, 2.0 is a different connector from 3.0 and the 1394 is in a different location, removed from the USB 2.0 bank. Will get a screenshot of error message.

@Essenbe: Tried the COM Surrogate fixes proposed in the thread you suggested, but to no avail.

Maybe I need to buy a good card reader to replace the $5 one I've been using.

Thanks for your help.

J
My System SpecsSystem Spec
01 Jan 2013   #10

Windows 7 Ultimate x64 SP1
 
 

Works just fine withe new USB card reader. Must be a quirk of the old cheap thing.
Thanks a lot for your help.
J
My System SpecsSystem Spec
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 Changed case - Internal USB Card Reader does not work




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