Changed case - Internal USB Card Reader does not work


  1. Posts : 537
    Windows 7 Ultimate x64 SP1
       #1

    Changed case - Internal USB Card Reader does not work


    Last night I moved to a new case. Everything is perfect but my internal USB card reader just does not work anymore.
    The only difference between the two cases is that the new one has 2 x USB 3.0 and 2 x USB 2.0 in the front panel. The old one had one each.

    The reader is recognized and shows in device manager as working properly.
    Tried uninstalling and rebooting, it installs OK, but doesn't work.

    The USB slot in the reader works just fine.

    Memory cards work if they are empty, but if I insert one with JPGs in it, I only see generic icons and when trying to preview them I get the following error:

    COM Surrogate has stopped working.

    Then Windows Explorer freezes, hangs and restarts.

    Any ideas?

    Thanks for your help,

    J
      My Computer


  2. Lee
    Posts : 1,796
    Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
       #2

    Question: Is your USB built in or install in a PCI or PCIe slot? Some USB cards require a power connecter. The add on card in my system has to be connected in order to work.
      My Computer


  3. Posts : 537
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #3

    It is installed in an external bay. Doesn't require power connection, powers through USB.
    Thanks.
      My Computer


  4. Posts : 2,573
    Win7 Ultimate X64
       #4

    Is it connected to original usb header on mobo, have you tried connecting to different usb header on mobo
    Have you tried it without usb3.0 or other usb 2.0 connected
      My Computer


  5. Posts : 537
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #5

    Pauly said:
    Is it connected to original usb header on mobo, have you tried connecting to different usb header on mobo
    Have you tried it without usb3.0 or other usb 2.0 connected
    Thanks Pauly.
    Tried switching mobo USB headers. Didn't work.
    Will try disconnecting front panel USB 3.0 and 2.0 and update.
    Thanks again.
      My Computer


  6. Posts : 537
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #6

    Tried disconnecting front panel USB. Didn't work.
    Any other suggestions?
    Thanks,
    J
      My Computer


  7. Posts : 26,863
    Windows 11 Pro
       #7

    Try this thread, in particular post #7 COM Surrogate Windows 7 64bit
      My Computer


  8. Posts : 2,240
    Windows 7 Ultimate 64 bit
       #8

    Silly question; are you sure you have the card reader plugged into the right usb header? Some screen shots would help out a lot in this case.

    I know from experience with my card reader, it has a 4 pin connection, where my mobo haeaders has 4/5 pin connections. I had it on a 5 pin and didn't work, then move to a 4 pin and didn't work then switched around the 4 pin (card reader connection) and bingo it worked...something to look into.
      My Computer


  9. Posts : 537
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #9

    Essenbe, Bassfisher,
    I swapped to an external USB card reader I had laying around and it works great. No errors whatsoever and much faster that the internal one.

    @ Bassfisher: Yeah, I'm plugged to the correct header, 2.0 is a different connector from 3.0 and the 1394 is in a different location, removed from the USB 2.0 bank. Will get a screenshot of error message.

    @Essenbe: Tried the COM Surrogate fixes proposed in the thread you suggested, but to no avail.

    Maybe I need to buy a good card reader to replace the $5 one I've been using.

    Thanks for your help.

    J
      My Computer


  10. Posts : 537
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #10

    Works just fine withe new USB card reader. Must be a quirk of the old cheap thing.
    Thanks a lot for your help.
    J
      My Computer


 

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