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Windows 7: USB 3 ports do not work

02 Jan 2013   #1

Windows 7 Home 64bit
USB 3 ports do not work

Confession: I bought an HP ENVY laptop with WIN-8. I hated it and replaced it with WIN-7 PRO Service Pack 1. The single USB2 port still works fine. The three USB3 ports do not work. I did not check them out before I replaced the operating system but I suppose they were supported with 8 but not 7. Any suggestions to get them working again??

My System SpecsSystem Spec

02 Jan 2013   #2

Windows 7

Hi there,

Try checking the driver is installed.

Go to Start > Type "Device Manager" in search > Press internet > once it opens expand the "Universal Serial Bus Controllers section > Go down the list and make sure a yellow Explanation mark isn't next to any of them.

Let us know how you get on.
My System SpecsSystem Spec
02 Jan 2013   #3

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

My USB 3.0 controller and ports are working OK. The USB 3.0 controller is an Intel and I installed the Intel driver.

Since you installed a different OS, check with HP for Win 7 drivers and install as needed. Motherboard chipset drivers are the first thought and then USB 3.0 controller driver (at a minimum). You may also need the HP supplied sound driver for proper operation. The Windows installed HD Audio Codec is only a basic function audio driver.
My System SpecsSystem Spec

02 Jan 2013   #4

Windows 7 Home 64bit

No yellow marks by any devices listed under Universal Serial Bus controllers.
My System SpecsSystem Spec
02 Jan 2013   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1

Try running Windows Update, it's in the Start/All Program menu. Also follow fireberd's suggestion to check the HP site. After trying these, post back results.
My System SpecsSystem Spec
02 Jan 2013   #6

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Is the USB 3.0 listed in the USB section of the Device Manager?

See Mine:

Attached Thumbnails
USB 3 ports do not work-capture.jpg  
My System SpecsSystem Spec
02 Jan 2013   #7

Windows 7 Home 64bit
fireberd loooooong answer

No, the USB 3 is not listed in the device manager. Nor is the USB 2, as such.

Generic USB Hub
Generic USB Hub
Standard Enhanced PCI to USB Host Controller
Standard Enhanced PCI to USB Host Controller
USB Composite Device
USB Root Hub
USB Root Hub
(none have yellow mark)

I listed each one of these two times, because that is the way they appear. I clicked on each one individually, then Properties, then Driver, then Update Driver. And each time it replied "Driver is up to date"

NOW, "farther above" the UNIVERSAL SERIAL BUS CONTROLLER list is a catagory:
OTHER DEVICES: and when I clicked on Properties, each one said, "driver not installed Code 28" and when I tried to upddate the driver, the response was, "windows could not find driver". The devices are:
Ethernet Controller
PCI device
SM Bus Controller
Universal Serial Bus (USB) Controller
Unknown device

Each one has a yellow box by it.

I tried Windows Update and the response is: All updates have been applied. I had done this several days ago after installing WIN-7 PRO and several updates were made.

I ran BELARC ADVISOR "before I deleted WIN-8" and again "after I installed WIN-7 PRO". I am presently trying to find differences in these system lists.

Also, when I go to "HP Download Drivers" page, they want to "scan" my system to check for drivers that need to be updated or are missing. There is only choice of Operating Systems and that is WIN-8. Then they say, "If your operating system is not listed, HP does not have software or driver downloads available for this product". So, my conclusion is this ENVY laptop was designed for WIN-8 and they did not intend for me to mess with this OS. There is only one USB2 port and it works fine with the printer or Logitec mouse. The three USB3 ports do not work with either device. It is my understanding USB3 is backward compatible and USB2 in NOT forward compatible. If necessary, I can live with this, but I would rather have the USB3 ports working too.
My System SpecsSystem Spec
02 Jan 2013   #8

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

The motherboard chipset drivers could be the key. The chipset drivers (especially on an Intel system) define all the devices on the motherboard, which needs to be done before devices will be recognized (and installed).

If this is an Intel chipset system, check with Intel for a chipset driver. If it's an AMD chipset, there are also chipset drivers but I'm not sure exactly how they work.

Unfortunately PC vendors will only support the OS that the PC was designed for/delivered. I've seen this on Dell's, too. If a user want to install something else on the PC they are "on their own".

I have a dual boot system (on separate SSD drives) Win 7 and Win 8. I haven't found anything that I run on Win 7 that won't run on Win 8 except Acronis True Image backup software. Acronis 2013 is required for Win 8.

I have installed Start8 on my Win 8 system and it restores the start button and menu so the desktop looks and works just like Win 7. I don't have to use the Win 8 "metro" if I don't want to.
My System SpecsSystem Spec
02 Jan 2013   #9

Windows 7 Home 64bit

I went to the Intel download site. It wanted to download a program to auto scan the system for up-to-date drivers and install them from System Requirements Lab from Husdawg, LLC

I did this and updated the Graphics Driver, and Sata Raid.

It failed to see a problem with: Intel Chipset Software installation Utility, Audio Driver, Wireless Networking, and Wired Networking.

Result: Device Manager looks exactly like it did. The three USB3 ports still do not work. The one USB2 port still works.

As I said above, I can live without the USB3 ports. I would be happier if they did work. I suspect the problem could be solved by HP, but since I scrubbed WIN-8 and replace it with WIN-7 PRO, they would not be interested in helping.

The real reason I went to WIN-7 PRO is that WIN-8 would not run an older version on Microsoft Office, and not even Microsoft Streets & Trips 2011 (only one year old); and, with WIN-7 PRO in XP mode, I can run AutoCad14.

Thanks for your help.
My System SpecsSystem Spec
03 Jan 2013   #10

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Manually install the chipset drivers, even if they are the same as what is installed.

I run MS Office 2003 on Win 8 without problems. Its not listed by Microsoft as compatible but it works OK - and installs in the native Win 8, I didn't have to install it in a compatibility mode. I use Outlook 2003 for e-mail.

I couldn't run my old streets and trips, it wouldn't install even in a compatibility mode.

Did you try installing the autocad in a compatibility mode for Win 7? All my recording studio software and devices except one installed in Win 8 OK. I had one old device (Frontier Tranzport) that I had to install in Win 7 compatibility mode (and it works OK).
My System SpecsSystem Spec

 USB 3 ports do not work

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