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Windows 7: Unable to Shutdown after installing Canon Pixma MG5370 apps and driver

02 Jan 2013   #1

Unable to Shutdown after installing Canon Pixma MG5370 apps and driver

Scenario first.

My system is a windows 7 x64. it is connected via LAN cable to my wifi router (also used for internet).
Prior to installing Canon Pixma MG5370 apps and driver, the windows works fine.

My Canon printer is connected via WIFI to my router so in essence, I print through my router to the printer.
No errors were encountered during the installation process..

After all these, I noted that my windows will not shutdown anymore.
After clicking shutdown, it will reach the screen where it shows "Shutting down"
and a spinning disc like icon. and this is where it will remain and not power off at all.

hard disk Led not blinking during this time.
I had to do a HARD FORCE shutdown.

anyone encountered this problem, and most importantly, found a way to bypass this problem?
short of having the need to system restore and everything?

Thank you..

My System SpecsSystem Spec

02 Jan 2013   #2

Windows 7 Ultimate SP1 x64

First try doing a System Restore to a date/time before installing the printer.

Then to install the printer, I would suggest doing it manually:

Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.

Click Add a printer.

In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.

In the list of available printers, select the one you want to use, and then click Next.

If prompted, install the printer driver on your computer by clicking Install driver. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Complete the additional steps in the wizard, and then click Finish.
My System SpecsSystem Spec
02 Jan 2013   #3


thanks for your reply.. will go back and give it a shot..
My System SpecsSystem Spec

06 Jan 2013   #4


ok, I got pretty fed up and all and did a fresh install..

Now only I noted it is not that the system aint shutting down, it just takes way longer than usual to shutdown.
and whats worse now is that, even with fresh installation, with virtually no driver installed yet, my system encounters random slowdown in both BOOT UP and SHUTDOWN time..

when everything is fine, they will shutdown or bootup in roughly 20 to 30 seconds.. when the slowdown occurs, it takes roughly a minute and a half or so to complete..

so now my question is, are there any way for me to log the boot up and shutdown events to see what made the slowdown and so forth?

Thank you..

p.s :- ok, so I figure that it is not my printer driver or software that is mucking things up for me..
My System SpecsSystem Spec

 Unable to Shutdown after installing Canon Pixma MG5370 apps and driver

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