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Windows 7: Hp printer B210a unable to scan


03 Jan 2013   #1

windows 7 home primium 32bit
 
 
Hp printer B210a unable to scan

I am trying to scan using the B210a all in one and it works using the USB cable but not using the network connection. I have activated it but it keeps saying scanner component is broken and cannot copy or scan. It can definately still copy. Any suggestions would be welcome.

My System SpecsSystem Spec
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04 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Sometimes a printer will have separate drivers for direct connection (USB) and network connection.

Does the B210a have a network driver on HPs website? Have you installed it?
Wired or wireless network?
My System SpecsSystem Spec
04 Jan 2013   #3

windows 7 home primium 32bit
 
 

I have installed a wireless driver which works ok when printing.
My System SpecsSystem Spec
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04 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Check out this thread on HP support:
HP Photosmart Plus eAll-In-One B210a - scan issue - HP Support Forum - 449051
The solution is mentioned on page 2.

It seems to be a configuration issue (for some people) with WIA service.
My System SpecsSystem Spec
04 Jan 2013   #5

windows 7 home primium 32bit
 
 

Dear TVeblen
Thank you so much for helping me solve this problem. You're a star !!
My System SpecsSystem Spec
04 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Glad to hear it!
My System SpecsSystem Spec
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 Hp printer B210a unable to scan




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