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Windows 7: Hp printer B210a unable to scan

03 Jan 2013   #1

windows 7 home primium 32bit
 
 
Hp printer B210a unable to scan

I am trying to scan using the B210a all in one and it works using the USB cable but not using the network connection. I have activated it but it keeps saying scanner component is broken and cannot copy or scan. It can definately still copy. Any suggestions would be welcome.

My System SpecsSystem Spec

04 Jan 2013   #2

Windows 7 64 Bit Home Premium SP1
In The Woods
 
 

Sometimes a printer will have separate drivers for direct connection (USB) and network connection.

Does the B210a have a network driver on HPs website? Have you installed it?
Wired or wireless network?
My System SpecsSystem Spec
04 Jan 2013   #3

windows 7 home primium 32bit
 
 

I have installed a wireless driver which works ok when printing.
My System SpecsSystem Spec
.


04 Jan 2013   #4

Windows 7 64 Bit Home Premium SP1
In The Woods
 
 

Check out this thread on HP support:
HP Photosmart Plus eAll-In-One B210a - scan issue - HP Support Forum - 449051
The solution is mentioned on page 2.

It seems to be a configuration issue (for some people) with WIA service.
My System SpecsSystem Spec
04 Jan 2013   #5

windows 7 home primium 32bit
 
 

Dear TVeblen
Thank you so much for helping me solve this problem. You're a star !!
My System SpecsSystem Spec
04 Jan 2013   #6

Windows 7 64 Bit Home Premium SP1
In The Woods
 
 

Glad to hear it!
My System SpecsSystem Spec
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 Hp printer B210a unable to scan problems?



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