| Windows 7: BSOD now won't start. |
09 Jan 2013
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#1 | | |
BSOD now won't start. My computer blue screened the other day while i was at work, when i came home to my frozen computer sitting on the screen still, which puzzled me, the only part that i canremember is "memory crash dump"
Now it won't load.
It takes it 10 minutes to load up to the boot options, half the time it only shows the processor.
1)Only shows processor > "Please insert a boot disk"
2)Shows processor and HDD > HDD > does a memory check that never finishes
3)Shows HDD and CD/DVD and Processor > So far boot disk in CD/DVD has no use or if it does do anything, it says my HDD is a removable disk.
I've also gotten "Failed to detect array"
"DHCP............/"
In BIOS it has no boot priority for my HDD
If i can get a response from anything else it says "unable to detect system hardware"
Help... PLEASE.
I've been at this for 2 days now.
I can give some more info on the computer if needed, I bought it second hand from a friend who builds them and I'm starting to get stressed because i haven't even finished paying for it.
Edit: When i get into system recovery it says "This file contains no information on your hardware" no matter what file i try to open.
Edit2: IF i try to run the "Start up repair" it opens the Recovery Manager whick has no options other than contact HP Support | My System Specs |
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09 Jan 2013
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#2 | | Windows 7 64 Bit Home Premium SP1 In The Woods |
Hello Jaunus. Welcome to the forum.
It sounds like you've had a core component failure. I can give you a standard "no boot" diagnostic procedure if you feel comfortable taking a PC apart and putting it back together again. Let me know if you want to try this.
But I think that since you recently bought it from a friend who builds computers, and it is most likely a hardware failure, I'm wondering if it makes more sense to have him/her look at it. While not legally binding there should be a general understanding that a PC you bought should not break down in 30 or 60 days.
Do not feel that this is a Windows/OS problem that you caused because of a blue screen. If hardware failed then that would happen. If you can't get it to POST (beep once) & BOOT (complete the normal BIOS routine) then this is definite.
If it BOOTs but cannot find an OS to start then it could be other things, but a hard drive failure is one of them.
System specs are always helpful (to get good answers). | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built - Jan 2013 OS Windows 7 64 Bit Home Premium SP1 CPU i7-3820 Motherboard Asus P9X79-PRO - Bios 3305 Memory GSkill F3-14900CL9Q - 16GB Graphics Card EVGA GeForce GTX660 - Driver 310.90 Sound Card On board Realtek ALC898 Monitor(s) Displays Acer S271HL Screen Resolution 1920 x 1080 Keyboard MS KC-0405 Mouse Intellimouse 5-button PSU Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic) Case Corsair Obsidian 550D Cooling Standard 3 120mm case fans, Cooler Master Hyper 212 EVO Hard Drives #1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black Internet Speed 25Mbits/Sec (on a good day) Antivirus Avast & Malwarebytes Browser Firefox Other Info Asus DVD - DRW-24B1ST 24X |
09 Jan 2013
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#3 | | |
I am comfortable with computersn I'm just saying past simple specs: windows 7, 500 gig hdd, 4gig ram, and Hp; I don't know any particulars. It was running fine when I left, came back to a blue screen and without thinking I turned it off. And this being the only computer I currently have access to I can test the harddrive in a different system. | My System Specs | | |
09 Jan 2013
|
#4 | | Windows 7 64 Bit Home Premium SP1 In The Woods |
First, a couple of simple things:
Go into the BIOS Settings and on the Exit Tab choose "Reset Bios Defaults" or "Optimized Settings" the save and exit. See if that changes anything.
If not, then try a Clear CMOS or CLRTC procedure: - Note all your current BIOS settings
- Shut down the computer > remove the power cord.
- Remove the 3v motherboard battery.
- Move the CLRTC jumper from pins 1-2 to 2-3.
- Touch a metal part of the case and Press and Hold the reset button for approx. 30 seconds to discharge all power from the board.
- Put the CLRTC jumper back on pins 1-2.
- Replace the 3v battery > replace the power cord > boot.
- Immediately go back into BIOS and reset all your preferred settings. If the CLRTC worked you will need to reset the date and time.
It would be a good idea to find another PC you can test the hard drive on. Just to see if it is working and you can access files. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built - Jan 2013 OS Windows 7 64 Bit Home Premium SP1 CPU i7-3820 Motherboard Asus P9X79-PRO - Bios 3305 Memory GSkill F3-14900CL9Q - 16GB Graphics Card EVGA GeForce GTX660 - Driver 310.90 Sound Card On board Realtek ALC898 Monitor(s) Displays Acer S271HL Screen Resolution 1920 x 1080 Keyboard MS KC-0405 Mouse Intellimouse 5-button PSU Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic) Case Corsair Obsidian 550D Cooling Standard 3 120mm case fans, Cooler Master Hyper 212 EVO Hard Drives #1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black Internet Speed 25Mbits/Sec (on a good day) Antivirus Avast & Malwarebytes Browser Firefox Other Info Asus DVD - DRW-24B1ST 24X |
10 Jan 2013
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#5 | | |
I got all that but don't know where that jumper is. Can you give me a idea what it would be near, or where I could find a diagram? I'm just working out how I'll pop the battery out. | My System Specs | | |
10 Jan 2013
|
#6 | | Windows 7 64 Bit Home Premium SP1 In The Woods |
That is where "Your System Specs" come in. If you fill out the specs in your SevenForums profile page then the rest of us can see what you are working with.
If I knew the brand and model number of your motherboard I would go to the website for that board and download the manual. In the manual it will give specific instructions, including diagrams, to show how to do that.
As it is I am not even sure if this is a laptop or desktop computer! I assumed desktop. A laptop poses a whole new set of rules. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built - Jan 2013 OS Windows 7 64 Bit Home Premium SP1 CPU i7-3820 Motherboard Asus P9X79-PRO - Bios 3305 Memory GSkill F3-14900CL9Q - 16GB Graphics Card EVGA GeForce GTX660 - Driver 310.90 Sound Card On board Realtek ALC898 Monitor(s) Displays Acer S271HL Screen Resolution 1920 x 1080 Keyboard MS KC-0405 Mouse Intellimouse 5-button PSU Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic) Case Corsair Obsidian 550D Cooling Standard 3 120mm case fans, Cooler Master Hyper 212 EVO Hard Drives #1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black Internet Speed 25Mbits/Sec (on a good day) Antivirus Avast & Malwarebytes Browser Firefox Other Info Asus DVD - DRW-24B1ST 24X |
12 Jan 2013
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#7 | | |
Computer Photos by Tara_Evert | Photobucket
I know the basics of computers and could build one if I had the resources, my problem is that I can't tell if it is a firmware issue, since Windows isn't even showing up outside the boot disks; or an issue with the hardware, as TVeblen pointed out.
I'm going to try the reset as soon as I know what jumpers need to be switched or placed. If that doesn't work, I'll have to get a new hdd. Right?
The pictures in the link are my computer's hardware, and of what I have spotted of the issues in the system.
It isn't recognizing something and I'm not sure what it is missing. It looks like the driver data for hdd but if that is the case, I don't know where to put the information when I get it.
And before you ask, I'm on my friend's laptop. | My System Specs | | |
12 Jan 2013
|
#8 | | Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz) SomeWhere in the HOT Arizona Desert ! |
Welcome to SF
With the computer turned OFF, & the AC power cord disconnected from either the computer or the wall outlet, Pop out the round battery that is about the size of a quarter. Use something non-metalic, like a finger nail or plastic picnic knife. Press & hold down the computer OFF/ON button for 10 to 15 seconds. Wait a good 30 minutes plus, then put battery back in & connect AC power cord. Try starting up & see if you can go into the Bioas immediately and tell us what you find.
There may also be a small jumper on the MB that is labeled CMOS, see if you can find it & take a pic
Maybe try unplugging the HD Data & power cables & re-inserting just in case of a bad connection.
Last edited by DocBrown; 12 Jan 2013 at 08:26 PM..
Reason: add pic
| My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Built them myself, Science Experiments ! OS Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz) CPU AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G Motherboard SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others Memory 2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350 Graphics Card Draw my own Graphics, several nVidia cards Sound Card on motherboard Monitor(s) Displays 19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer Screen Resolution 1280 x 1024, 1440 x 900, 1920 x 1080 Keyboard Compaq & Dell recycled from GoodWill Mouse Made in China Optical Wired Mouse PSU 430w, 550w, 600w, 700, 800, etc Case All Generic Full Towers Cooling Open Air & a few fans, some w/ colored LEDs Hard Drives 6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs Internet Speed Fast Cable InterNet Antivirus AVG Free on 24 different Desktops, NO Problems! Browser IE 8 is preferred, but use FireFox sometimes Other Info Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere! |
12 Jan 2013
|
#9 | | Windows 7 Ultimate SP1 X64/ linux in VM NW Florida |
In one of the pictures, it shows an HP diagnostic screen. You obviously have an HP computer. On the computer should be a model number. Go to HP's website and download the manual for your computer model number. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Home Built- Always under construction OS Windows 7 Ultimate SP1 X64/ linux in VM CPU Intel i7-3770K Motherboard Asus Maximus V Extreme Z77 Memory 8GB G.Skill Ripjaws Z DDR3-2400 (2X4GB) Graphics Card EVGA GTX 670 SC 4GB Sound Card On Board Monitor(s) Displays Asus 24" LCD Screen Resolution 1920X1080 Keyboard Logitech G510 Mouse Logitech G500 PSU CORSAIR AX850 Case Cooler Master HAF X Cooling Custom Water Cooling Hard Drives Samsung 840 Pro 256 GB, Samsung 840 Pro 256 GB, Samsung 830 256GB, Samsung HD103SJ 1TB . External HD- Black X dock esata 1TB Samsung Spinpoint, Rosewill USB 3.0 dock 1TB Samsung Spinpoint Internet Speed carrier pigeon speed Antivirus MSE/MBAM Browser ie8 Other Info 2nd Rig,Windows 7 Ultimate SP1 X64, i7-2600K, Asrock P67 Extreme 4, 8GB DDR3-2133, HAF XM case, Noctua NH-D14, Gigabyte HD6950 OC 1GB, 2 X Crucial M4 128GB, Asus 24" LED.
Laptop- Samsung RF711-SO1 17" i5-2310M, 8GB DDR3-1333, Crucial M4 and OCZ vertex2, Nvidia GT540M.Win 7 HP X64 SP1. |
14 Jan 2013
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#10 | | |
Cant get the manual on my phone. I said it was an HP earlier. And I cant find any CMOS jumper or serial number to know what anyone is talking about. | My System Specs | | BSOD now won't start. problems? All times are GMT -5. The time now is 02:12 PM. | |