I had some issues with my first Asus Sabertooth motherboard and two Intel 520 SSD's and I could not have asked for Newegg to be any better with RMA and returns. They even sent me an email on the Samsung 830 I ended up getting for a few dollars off right after I got off the phone with the guy. I sent back the mobo and SSD together, got a new mobo and SSD, had to send that SSD back, and got the Samsung, all in about 2 weeks. I was up and running in a relatively short time thanks to their CS. I guess their CS is hit and miss just like all other companies out there.